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Senior Program Manager, Operational Excellence

Samsara

Location: Atlanta, Georgia

Job Type: Full time

Last updated

Men
16%
Women
Show that gap who’s boss!
Women are 16% less likely than men to apply to a job once they’ve viewed it, but are 16% more likely to get hired after applying to a job.*
*LinkedIn Talent Solutions Gender Insights Report 2019

Who We Are

Samsara, founded in 2015, is a leader in Industrial IoT and our mission is to increase the efficiency, safety, and sustainability of the operations that power our economy. Our solutions combine hardware and software to bring real-time visibility, analytics, and AI to operations across various industries. Samsara’s fast-growing team is headquartered in San Francisco, with offices in San Jose, Atlanta, and London. Our team has raised $930M from Andreessen Horowitz, General Catalyst, Tiger Global, Dragoneer, AllianceBernstein Holding LP, Franklin Templeton, General Atlantic, Sands Capital Management and Warburg Pincus LLC.

At Samsara, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

About the role:

Samsara is looking for an experienced Senior Program Manager to own Operational Excellence programs for the Global Technical Support organization. You will work closely with the Support Leadership team to identify critical strategic programs for the business, and scope, develop, and lead execution for those programs.

The ideal candidate will have a passion for scaling organizations, streamlining operations, and is eager to lead a variety of projects in a fast-moving environment. Validated project management skills, strong business acumen, the ability to lead cross-functional teams, and a technical background are required. The role reports to the Head of Support Operations, a team responsible for Service and Operational Excellence for Samsara’s global Technical Support organization.

In this role, you will own:

  • Best Practice Research: Lead industry research of best practices to ensure Samsara is building upon cutting-edge technologies and management practices to build a world-class Technical Support organization
  • Project Development and Prioritization: Identify our toughest operational problems through engagement with our customers, frontline teams, and leadership, and prioritize the most impactful projects
  • Program Management: Examples of Ops Excellence programs include Support Technology Roadmap, Process and Workflow Optimization, Business Continuity Planning, Resource and Capacity Planning, Cost Management, Global Expansion Planning, and many others
  • Cross-Functional Management: Work with cross-functional leaders to scope projects, align objectives, and coordinate stakeholders to deliver outcomes for Samsara and our customers
  • Program Management Foundations: Build a project and program management foundations by establishing tools, process, and communication standards for program management within the Technical Support organization
  • Results: Measure expected and actual results for your programmatic areas, and drive continuous improvement processes to achieve and maintain operational excellence

An ideal candidate has:

  • B.S. or higher, preferably in Business, Engineering, or other quantitative field
  • MBA is a plus
  • 7+ years experience working within operations and/or program management teams within well run Technical Support, Sales, Success, or Product organizations
  • Track record of delivering results that demonstratively improve the customer experience
  • Strong communication skills, including the ability to influence and lead complex projects with a wide variety of stakeholders
  • Comfort working with ambiguity, with experience implementing program management best practices
  • Experience with B2B hardware and SaaS products a plus
  • PMP certification a plus

Benefits

Working at Samsara has its perks: for all full-time global employees, we provide private medical and dental insurance plus growth and development opportunities, as well as regular virtual team and company events. In the US we offer flexible vacation time, EMEA employees receive 25 vacation days plus national bank holidays. Post-COVID we’ll be back in our global offices with numerous in-office perks.

Regarding COVID-19

With the spread of COVID-19, Samsara's global offices will remain closed until further notice except for employees that require access to hardware and lab equipment.

Our primary concern is for the health and well-being of our employees as well as candidates. We have transitioned all interviews and onboarding to be conducted virtually via Zoom video conferencing. Employees are also able to work from countries and states where Samsara is a registered entity through June 2021, full list of locations here. All employees are expected to return to our offices when they reopen except for field-based and fully remote roles.

If you have any questions or concerns before applying, feel free to contact us at [email protected]