*Service Management Consultant*


Location: Adelaide

Job Type: Full time


Job Description

About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture Cloud First

At Accenture Cloud First, we’re looking for people who live and breathe Cloud. Inventive, imaginative and optimistic people, whose heads are filled with the possibilities of Cloud technology, with the technical ability to make them happen. People who don’t want to even think about settling for an ordinary Cloud career. People who want to fast-track their future and work on amazing projects with global impact.

Job description:

Join Accenture’s Service Management excellence team to help design, deliver and support service management process, architecture and technologies. The successful candidate will leverage business effectiveness skills such as service management strategy, operating model, process maturity assessment and defining roadmap for process and tool implementation. This position will vary in the scope of project responsibilities; however generally this position will focus on delivering solutions such as but not limited to Service Management Architecture and Planning; Service Optimisation; Service Integration and Management; and ITIL process assessment, design and implementation.

Key Requirements:

  • Minimum 5 years’ experience in service management transformation consulting and delivery
  • Experience in service management process design and implementation
  • Experience or knowledge of service management operating model design and implementation
  • Experience or knowledge of service management tool strategy, architecture, design and implementation
  • Experience or knowledge of software asset management
  • Experience or knowledge of service management automation and AIOps
  • Experience or knowledge of service operations review and stabilisation
  • Service integration and management (SIAM) operating model, process design and tool implementation
  • Experience or knowledge of service catalogue design and implementation
  • Experience or knowledge of service desk transformation and service delivery
  • Experience or knowledge of Cloud FinOps, Cloud Bill Analysis and Cost Optimisation


Supplementary requirements:

  • Experience with service management toolsets such as ServiceNow, BMC, Splunk, JIRA, Solarwinds
  • Ability to articulate design, operational and technical issues to both technical and non-technical audiences
  • Ability to express complex concepts, issues and ideas into various media including proposals, presentations, documentation, operating models and process designs
  • Experience with ITIL oriented (operational or service management) tools – service desk, change, availability, and/or monitoring
  • Highly prefer candidates with relevant industry or technology certifications: ITIL4, SRE, COBIT, ServiceNow, BMC and Cloud (AWS, Azure, Google)
  • Excellent leadership, communication (written and oral) and interpersonal skills
  • Ability to manage multiple engagements and conflicting priorities

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at accenture.com

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