Project Manager - Customer Experience

Alinta Energy

Location: Melbourne

Job Type: Full time


  • Hybrid working combining office-based and work from home
  • Lead delivery of an impactful customer experience program of work
  • Fast paced, Agile delivery environment

About Alinta Energy:

At Alinta Energy, we’re constantly striving to do better. Whether it’s lowering customers costs, providing world class local service or sustainable energy, our aim is to be better. And to keep getting better day after day. Better for our customers. Better for Australia. And better for our environment.

We’re a leading Australian utility with an owned and contracted generation portfolio of 3,000MW, over 1 million combined electricity and gas retail customers, and around 1,000 employees across Australia and New Zealand. Supplying energy in Australia for over 20 years, today we’re a vertically integrated energy company providing generation, retail and wholesale supply of gas and electricity across Australia. We support the development of renewable energy generation and offer local customer service through support hubs in Perth, Western Australia, and Morwell in Victoria.

Our Culture:

It’s an exciting time to become a part of our growing team at Alinta Energy. Our people are our greatest asset and we’re committed to a culture that’s focussed on being better at providing great service externally and internally. An organisation where people truly matter. That’s better.

About the role:

We are looking for a seasoned Project Manager with experience in delivery of customer and digital initiatives, to join our Retail Solutions team in Melbourne. This is a full-time, permanent role, reporting to the Head of Retail PMO. You will participate in the shaping of the Customer Strategy for Alinta Energy’s Retail Markets business and lead the program of work to deliver on the Customer Strategy. You will hereby drive the achievement of one of Retail Market’s key ambitions and objectives through the mobilisation and delivery of a multi-year program of work.

Commercial acumen, data driven decision making, the ability to present information clearly, concisely, and accurately, and a commitment to stakeholder engagement will be key to your success.


  • Partner with business leaders, Value Stream Managers and Product Owners to plan and deliver key initiatives aligned to Retail objectives
  • Lead projects from discovery through to deployment; defining objectives, schedules, scope, budgets, and implementation components (including risk management / mitigation)
  • Identify and Manage deliverables across internal teams and external vendors through the assignment of tasks and clear definition and tracking of required deliverables
  • Ensure delivery momentum and quality is maintained through persistent and effective collaboration with delivery teams and partners throughout execution
  • Facilitate & participate in estimation, prioritisation, and planning workshops

Skills and experience:

  • Experience working in a customer-centric agile delivery environment
  • Demonstrated experience in the development and implementation of strategic and tactical customer experience uplift projects
  • Demonstrated experience with project planning tools (exposure to / understanding of Confluence / JIRA platforms will be advantageous)
  • Advanced communication skillset with the ability to tailor presentation style, format and level of detail to the audience
  • Highly developed critical thinking, including an ability to distil complex information into clear and simple concepts

This role is a fantastic opportunity for an experienced Project Manager to join a growing business where you can drive new ideas and make a real impact for our customers.

One of our key values at Alinta is ‘People Matter’, so even if you don’t possess all the mentioned skills and experience, we would still encourage you to apply!


  • Hybrid working arrangements for most roles, combining office-based and work from home
  • Staff energy discount offer (where products are available)
  • Generous employee referral bonus
  • Salary Packaging options
  • Wellness programs including our Employee Assistance Program and free full access to the Headspace application
  • Paid community volunteer leave
  • Discount program for a range of products and services
  • 14 weeks of fully paid parental leave
  • Company paid salary continuance insurance
  • Ability to purchase additional leave
  • Modern offices with free snacks, drinks, and coffee

Let’s spread the positive energy together…

Alinta Energy is a 2023 Circle Back Initiative employer - we commit to respond to every applicant.

Please note that if your application progresses you will be required to complete background/pre-employment checks. These checks may include but are not limited to - right to work/immigration checks, reference checks, criminal background checks, qualification checks and additional finance checks for finance related positions.


You’ve got this!