Facility Operations Center Eng

Amazon Web Services (AWS)

Location: Sydney

Job Type: Full time


At Amazon, we're working to be the most customer-centric company on earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.

The Facility Operations Center is responsible for 24X7 monitoring of the data center’s physical infrastructure and will serve as a facilitator for all Large Scale Events. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.

The ideal candidate will need to have an understanding of data center IT Infrastructure and data center Facilities infrastructure and how the two entities co-exist. The successful candidate will be responsible for providing assistance and support to the onsite team.

The position will help ensure overall availability and reliability to meet or exceed defined service levels.

Qualified candidates must also have experience functioning in a large-scale data center and have demonstrated and displayed the ability to think outside of the box. This skill is essential, as the candidate will assist with aligning the Facility Operations Center with the larger objectives of other business and peer organizations.

You will need to play a role with growing the team to a standard of operational excellence.

If you are passionate about the Customer Experience; you think and act globally; and you want to contribute to the operational excellence of Amazon Data Centers, then this may be the challenge you’ve been looking for!

Roles, Responsibilities and Requirements (job description is not meant to be an all-inclusive statement of every duty and responsibility required): - Monitors the global data center Amazon facilities infrastructure platform
  • Serves as a Point of Contact for internal and external teams
  • Assists with the development of communication and escalation protocols designed to improve the team’s performance
  • Contributes to outage post mortem analysis
  • Ensures records are updated in a timely manner
  • Assists with coordination and communication during emergency recovery efforts
  • Assists with the development of tools that will enhance the team’s performance
The ability to support a 24X7 environment (This is shift work which may require that you work weekends and holidays)


  • University/TAFE level technical degree/diploma in Engineering or Computer Science and/or a minimum of 3 years’ experience working in an operations, control/operations center environment.

  • Strong verbal and written communication skills.
  • Ability to maintain SLAs through the implementation of proactive issue detection and reporting tools
  • Ability to follow accurate and complete support procedures, system documentation, and issue tracking entries
  • Shows good judgment and instincts in decision making
  • Ability to prioritize in a complex environment
  • Strong computer skills with the ability to multitask


  • 3+ Years’ Electrical or Mechanical experience
  • 3+ Years’ Experience in Data Center Engineering/ Operations
  • 3+ years experience working in a large-scale data center
  • 3+ years experience in a NOC (Network Operations Center)
Professional traits that are not unique to this position, but necessary for success at Amazon: - Strong customer focus approach and perspective
  • Relentlessly high standards - never satisfied with the status quo
  • Able to dive deep and never out of touch with the details of the business or the technology
  • Strive for innovation and simplification
  • Strong results orientation and able to think big
  • Root cause analysis and complex problem solving skills
  • Able to translate business requirements into technical specifications

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
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