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Business Development Executive

American Express

Location: Melbourne

Job Type: Full time


You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Join #TeamAmex and let's lead the way together.

Business Development Executive - Small Business

American Express is looking for a Business Development Executive who will be responsible for driving acquisition within the Small Business Segment. The role is accountable for acquiring high value customers and ensuring that they are sold on to the most appropriate product to drive billings and customer satisfaction. There is a requirement to work with multiple internal and external stakeholders at senior levels, as well as a thorough understanding of the competitive environment within the Small Business segment. Client interaction involves telephone engagement with a focus on delivering an exceptional customer experience whilst maximizing sales efficiency & effectiveness. This is a brilliant opportunity for someone who has a strong background in B2B sales, account management and business development. It is also ideal for the candidate to have consultative selling experience as we are looking for someone who has excellent customer service skills.

How will you make an impact in this role?

  • Prospecting for new customers through existing leads and cold calling and maximizing lead generation

  • Timely execution of all sales activities – leads, campaigns, referrals & any self generated leads

  • Tracking and reporting sales performance including pipeline, acquisition results and market conditions

  • Researches and understands prospects before making the call

  • Be the interface between Amex and the customer to resolve any application processing issues

  • Use online CRM tool ( to source leads

  • Drive the on-boarding of new customers and initiates spend enablement activities

  • Keep up-to-date on products and competition

  • Engages in regular portfolio planning to determine areas of focus & project accurate full year forecasts

  • Attend relevant industry and partner conferences, tradeshows and networking events

  • Develop relationships across the business including Risk, Credit, New Accounts, Commercial Card and Merchant Services

Skills and Qualifications:

  • Consultative selling experience (proven track-record of meeting and exceeding sales goals)

  • Proven ability of hunting new business is essential

  • Excellent oral and written communication, relationship building experience in developing and executing successful sales strategies

  • Excellent planning skills and territory management skills

  • Ability to engage and gain commitment effectively across all communication platforms (via telephone, email & face to face)

  • Strong Microsoft Word, PowerPoint, Excel skills

This role will offer you career development, the chance to build your consultative selling skills and work with high performing team.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations