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KEY ACCOUNTS ADMINISTRATION AGENT

Ampol Limited

Location: Sydney

Job Type: Full time

Posted


We keep millions of people moving every day and continue to be Australia’s leading transport fuel supplier and convenience retailer. Our business is dynamic and often technical, and we rely on talented people who seek to find solutions. Whatever your journey, we’re the fuel that gets you there. Ampol, Australia’s own.

  • Full time, permanent position with competitive salary and benefits
  • Location: Sydney Alexandria / Work from home flexibility
  • Grow your career in a supportive and inclusive environment

About Ampol

Our company has always been about more than fuel. Fuel may be the foundation of our business, but our motivation and purpose come from the people, businesses, industries, and communities we engage with. From our origins until today, we’ve always been inspired by the role we can play in people’s lives – to keep them moving, to make journeys happen.

Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand.

For over 100 years we have supported Australians to travel far and wide, and we’ll be here for 100 more powering better journeys for today and tomorrow.

We are proud to be recognised as an employer of choice for women by WORK180 and are winners of an Employer Brand award through LinkedIn. Check out one of our key leader's career stories, supported by Ampol. 7 Leadership tips for women in male-dominated fields - WORK180

About the role

In this role you will be pro-actively supporting a designated ledger of Ampol’s 70,000+ active Customer base and work with other internal stakeholders to ensure that monies owed from Ampol’s monthly sales are paid on or ahead of time; and work reactively to identify delinquent accounts and arrange prompt payment of outstanding debt whilst retaining Customer loyalty and a strong Customer relationship.

Key Responsibilities:

  • Ensure customer payment terms are appropriately setup in the relevant systems
  • Support the creation of bespoke reporting solutions to support on time payments
  • Perform pro-active collections activities for Customers/Merchants who have a history of late payment or who have been identified as a potential credit risk
  • Reconcile accounts to clarify or confirm overdue amounts
  • Make outbound collection calls and draft written communications to Customers/Merchants who are overdue or whose payment has been dishonoured
  • Process adjustments to Customer accounts in accordance with authorised requests
  • Process payments and investigate unallocated monies sitting on accounts/banking GLs

About you:

You will be a strong team player with proven ability to motivate and achieve team goals while working autonomously.

As a problem solver, you will demonstrate the ability to understand business requirements, assess needs, provide advice to relevant stakeholders.

As a strong communicator, you will build effective relationships to ensure a high level of collaboration is maintained across the business.

Key skills and experience

  • Tertiary qualification in Finance or relevant discipline preferred
  • Experience in an accounts or receivables poisition
  • Experience in providing high quality customer care inbound/outbound with customer interactions
  • Willingness to learn new systems, processes and skills
  • Strong attention to detail and organisational ability
  • Strong written communication skills
  • Advanced knowledge of Microsoft Suites

Our benefits:

  • Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars!
  • We are flexible. Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
  • We value recognition. We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
  • Career development and learning opportunities including LinkedIn Learning and other tailored training solutions
  • Paid Parental Leave - up to 12 weeks paid Parental leave, and up to a year off (unpaid)
  • BabyCare Package - financial and flexible support for parents transitioning back to work
  • Need some wheels? Novated Lease options are available
  • Invest in your future with the Employee Share Scheme
  • Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners.
  • Ampol Limited Benefits | WORK180 Endorsed Employer

At Ampol we encourage vaccination against Covid-19 as an effective measure in helping to protect our people and our communities.

We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.

Want to take your career to the next level? Apply today.

Applications close on Wednesday 1 February 2023.