Working at Atlassian:
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
About the Team:
The Service Collection team at Atlassian is dedicated to transforming how enterprises deliver service experiences across IT, HR, customer support, and beyond. Our mission is to drive record-breaking adoption of Service Collection by uniting best-in-class apps—like Jira Service Management, Customer Service Management, Assets, and Rovo AI agents—into a single, integrated platform. We empower teams to provide exceptional, AI-powered support, accelerate innovation, and deliver value fast, all while streamlining collaboration and compliance. By connecting people, tools, and knowledge through the Atlassian System of Work, we help organizations scale service excellence and adapt to the evolving needs of modern business.
We don’t expect you to be able to tick every box. We prioritize culture and values fit above everything.
If you tick a couple of the below boxes, great! Throw your hat in the ring and let’s go from there:
Extensive professional experience solving complex problems in fast-growing organizations.
Experience turning strategy into executable plans and driving high visibility projects, using facilitative leadership to build trust, influence collaboration, and coach toward the goal.
The ability to understand the needs of different audiences and disseminate information, adjusting the level and type of information at the right time accordingly.
An analytic prowess, drive to support decisions with data, and the ability to make data digestible to varied audiences.
High EQ, invested in people engagement, nurturing interpersonal connections & surfacing team needs.
The humility to augment the leader with the single purpose of making the TEAM successful.
Strong communication skills, constantly connecting dots and people, and can accurately capture important messages.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
