Service Improvement Facilitator


Location: Rockhampton

Job Type: Full time


Location Rockhampton

Remuneration/Benefit: Attractive salary

About the role: Aurizon’s Network business is in an exciting phase as we look to extend our value to customers and the company. Achieved through supporting the generation, prioritisation, delivery, implementation and reporting of business initiatives. We understand the importance of having the right people and technical capability within our business to support this transformation. As the Service Improvement Facilitator, you will work collaboratively with Business Leads and stakeholders to identify, assess, and deliver continuous improvement initiatives supported by vigorous process analysis and data analysis.

About you: This is a critical role in this project therefore we are seeking someone that has a change management/ analyst background who can turn data into action. You are analytical, however can tell a story with data and present at all levels. Those with exposure to the rail/ heavy industry are strongly encouraged to apply.

  • You will lead the identification and implementation of improvement activities utilising the enterprise specified change and continuous improvement frameworks.
  • You can translate complex concepts into ‘plain language’ and are able to easily adapt your communication style to suit different audiences
  • You are resilient, flexible, and adaptable, with proven ability to work in ambiguous situations

At Aurizon we believe in connection

It is our ability to connect that strengthens communities, industries and builds economies. It helps to embrace diversity in our workplace and that is the experience we want for everyone. We are building a culture where everyone is seen, heard and valued, because of their diversity. We value inclusion throughout the whole company and encourage you to apply.

About Aurizon

Aurizon is Australia’s largest rail freight operator and a top 100 ASX company. Each year, we transport more than 250 million tonnes of Australian commodities, connecting miners, primary producers, and industry with international and domestic markets.

We strive for a diverse, collaborative, creative and a high-performance culture that celebrates the contribution of every employee and provide opportunities for career development in a dynamic work environment.

To learn about us and our company values visit

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