Health & Public Sector Industry Delivery Lead


Location: Adelaide, Brisbane, Canberra, Melbourne, Perth, Sydney

Job Type: Full time


Health & Public Sector Industry Delivery Lead

Manages the portfolio of projects in Australia for the Industry Health & Public Sector, along with Industry Leadership and the Director of Delivery.

Focuses on the execution of the delivery and quality process, including monitoring of compliance and results and identifying any improvement actions necessary (through delivery operations).

Leads client satisfaction and delivery of Avanade key metrics on the portfolio.

Spends a high percentage of time in front of clients.

Key Role Responsibilities:

Day-to-day, you will:

  • Accountable
    • Ensure compliance with corporate standards and policies throughout all delivery management activities
    • Achievement of positive Sold vs Delivered metrics

  • Responsible
    • Enable the processes, tools and techniques to manage delivery compliance and internal controls in support of standard methods, processes, and accepted best practices in project and program delivery
    • Support planning and decision-making for improvement initiatives related to profitability, quality, and overall contract delivery at the engagement and portfolio levels
    • Support Delivery Leads using delivery core systems, MME, myWizard, c365, Avanade Estimating and Pricing (AEP), Manage My Record (MMR) and delivery processes (e.g. Financial Management, Quality Assurance, DevOps) through coaching and extensive knowledge of the delivery process / tools.
    • Conduct of regional Contract Operating Plan (COP) program
    • Organise and conduct delivery alignment with Accenture H&PS Technology DL.
    • Conducting Opportunity and Delivery QA and ensure DoD and IDL have clear visibility of the risks associated within the portfolio.
    • Preparing and delivering a monthly executive update to Area Delivery Leadership
    • Ensuring that projects that are not of a GREEN status have go to GREEN plan.
    • Hosting of the Management Level Review (MLR) process as required
    • Support of the Talent Community within region

  • Consulted on -
    • Attending OpTeam meeting and deal coaching calls.
    • Coaching and subject-matter expertise related to use of core delivery systems, including Manage My Engagement (MME), myWizard, c365, Avanade Estimating and Pricing (AEP) and delivery processes (e.g., Financial Management, Quality Assurance, DevOps) through coaching and extensive knowledge of the delivery process / tools
    • Tracking and monitoring Solution Planning coverage for high-risk Area and Global sized opportunities
    • Ensuring compliance to processes and guidelines, including Quality Assurance (QA) management tracking and Risk Assessment processes and compliance
    • Protecting customer data, ensuring Customer Data Protection (CDP) policies and requirements are integrating into standard offerings and delivery processes and supporting CDP issue resolution
    • Solution Contingency management (SC)

Key Role Skill & Capability Requirements:

Project Management experience and familiarity with standard delivery controls and processes. Financial management skills to support project budget and economic health. Delivery skills, such as proficiency in work plan management, including standard Delivery Metrics, Status Reporting, Issue Management and Risk Management. Strong analytical skills and proficient with project tracking tools such as DevOps.

Strong Leadership and Strong Communication Skills.

You will likely possess a bachelor’s degree (or equivalent degree), in relevant field

You will likely have 8-10+ years of experience in operations management or delivery management, preferably in technology or consulting/professional services and 6+ years in People Management.

Ideally prior experience within Health and/or Public sector industry.

Benefits We Offer

    Opportunity to work for Microsoft’s Global Alliance Partner of the Year (17 of the last 20 years!)

      Exceptional development and training with a minimum 80 hours/year of training and paid certifications

        Avanade University – real-time access to technical and skilled resources globally

          18 weeks paid Parental Leave benefit - available for both parents regardless of gender and fully applicable to same-sex families – and can be taken in a range of flexible ways to suit each family’s

            MyDays - 5 days of leave each year - this benefit supports Avanade's commitment to promoting a healthy balance between work and home life and it can also be taken to honour employees cultural beliefs.

              Gadget and Wellbeing allowance paid annually

              About Avanade

              Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 36,000 digitally connected people across 24 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at

              Please Note:

              This role requires direct contact with Avanade clients as well as attendance in person at Avanade workplaces and other company sponsored meetings and events.In order to comply with our client requirements and Avanade’s own health and safety obligations this role requires the Applicant to be fully vaccinated against Covid-19. Proof of vaccination will be required during the application process.Applicants who have appropriate written proof of a medical or religious reason for not being fully vaccinated against COVID-19 may provide such documentation.

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