IT Service Governance & Performance Analyst

Bank of Queensland (BOQ)

Location: South Brisbane

Job Type: Full time


Show that gap who’s boss!
Women are 16% less likely than men to apply to a job once they’ve viewed it, but are 16% more likely to get hired after applying to a job.*
*LinkedIn Talent Solutions Gender Insights Report 2019

About the Role

You will be joining one of the essential tech teams at BOQ as a Reporting Analyst. BOQ is currently enjoying a rapid of period growth due to large scale funding to make BOQ the digital bank of the future with a personal touch. We are currently running a large scale tech transformation which includes technology uplifts across the business in core banking, payments and our digital platforms which involve major cloud projects

The key purpose of this position is to pro-actively support Group Technology in the understanding of operational data and how this is attributed to services provided. In addition, this role will provide continual insights into the operational data of Group Technology, as well as taking a pro-active role in ensuring the data is presented in an accurate and consumable manner.

  • Assist in the gathering and validation of operational data from various sources
  • Assist in the analysis and insights of the data
  • Prepare reports for Group Technology both scheduled and ad hoc
  • Distributing monthly performance reports for Group Technology
  • Delivery of ongoing insights to the operational performance of Group Technology, presented within business context
  • Preparation of periodic performance and project reporting and other reports as required
  • Ensuring the integrity of data, and distribution of data to the business in a timely manner in support of decisions
  • Maintaining data and other records that create confidence in actual performance
  • Foster a collaborative working relationship between Group Technology and the Business

About you

  • A minimum of 3 years’ experience in developing and managing data models and reporting within the financial services industry
  • Strong demonstrable experience in all facets of Service Delivery
  • Experience of working with vendors
  • Banking/Finance industry exposure (3 years)
  • Strong Excel and PowerPoint skills
  • ServiceNow experience
  • Competence in the application of Power BI Articulate would be desirable
  • ITIL Foundation Certified desirable

About Us

BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

Our Benefits

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Paid volunteer days
  • Purchase annual leave
  • BUPA Corporate Plan
  • Employee Assistance Program (EAP)
  • A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
  • Accessible work support through various practices, systems, office adjustments
  • Gym, shopping, technology and travel offers
  • 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
  • BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

How to Apply

To apply for this role please follow the links or apply via our Careers Page.

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

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