Technical Business Analyst

Bank of Queensland (BOQ)

Location: South Brisbane

Job Type: Full time


The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

About the Role

An exciting opportunity to join BOQ Group (which includes Bank of Queensland, Virgin Money Australia and ME Bank) as a Technical Business Analyst during our digital transformation journey on a permanent basis. By joining the digital bank of the future, you will be able to make a difference with integrity and empathy by supporting our digital banking ecosystem, adding significant value to our organisation. With exciting projects currently underway, you will be a key contributor to unique business development and change across the BOQ Group.

As a Technical Business Analyst, you will primarily support Virgin Money Australia's digital banking ecosystem (part of the BOQ Group family), working closely with suppliers/vendors to ensure that technical requirements are accurately understood and translated into artefacts. You will further ensure they are easily consumed by Product, Operational and Development teams.

Working closely with the Senior Manager of Digital Bank Continuous Delivery, you will furnish technical documents on behalf of the bank to support changes to processes, policies and/or information systems. Working alongside the broader Business Process Improvement team, providing sufficient operational/service transition, you will ensure high levels of customer satisfaction are maintained at all times.

Furthermore, you will support continuous improvement initiatives along with defect management processes where technical exploration of issues may be required. This will require you to work with both agile and waterfall processes including creating user stories, acceptance criteria, use cases, workflow diagrams, functional specifications, business requirements, business cases and product designs.

This is a challenging and exciting role in a progressive environment utilising cutting-edge data and technology to assist VMA and the BOQ Group more broadly in our digital journey.

About you

With a background in Payment, Banking or Financial Services, you will demonstrate thorough knowledge of bank messaging protocols and API integration, alongside B2B product experience.

Naturally, you will demonstrate impressive collaboration skills within cross-functional teams that include user experience, quality assurance and operations to define and deliver solutions that create high levels of customer satisfaction.

Demonstrating exceptional communication skills, you enjoy proactively communicating with the business to understand changes to systems and/or processes, coupled with the ability to prioritise initiatives based on business needs and requirements.

Above all else, you will have an uncompromised passion for the customer and enjoy cultivating business opportunities and partnerships.

Working for us is fun and fast-paced, and we need top talent to take us where we want to go. BOQ Group people are easy to spot. They're smart, energetic, full of ideas and passionate about what they do. If this sounds like you and you're looking to join a brand on the forefront of financial services, we'd love to have a conversation.

About Us

BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

Our Benefits

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Paid volunteer days
  • Purchase annual leave
  • BUPA Corporate Plan
  • Employee Assistance Program (EAP)
  • A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
  • Accessible work support through various practices, systems, office adjustments
  • Gym, shopping, technology and travel offers
  • 5 employee diversity network groups focusing on; First Nations Reconciliation Council, EPIC (LGBTIQA+), Multicultural, Gender and Early Career.

How to Apply

To apply for this role please follow the links or apply via our Careers Page.

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

You’ve got this!