Manager Risk - Contact Centre Experience & Brand

Bank of Queensland (BOQ)

Location: South Brisbane

Job Type: Full time


About the Role

As our Manager Risk - Contact Centre, Experience & Brand you’ll be the main point of call for providing risk advice and guidance for our Contact Centre, Marketing, Customer Relations and Data Analytics teams. You will get the opportunity to put your Risk knowledge to practice as you will be heavily involved with the analysis, investigation, assessment, mitigation, management and reporting across all relevant risk matters – that’s right, this role is paramount to our day-to-day Risk!

You’ll also get the chance to work alongside our fabulous Head of Risk (Line 1), assisting in managing general Risk activities, and other ad hoc Risk related activities as necessary, across BOQ Group’s varied divisions. You’ll lead a small passionate team of Risk professionals to support and educate the lines of business, understanding their risk-based accountabilities and provide actionable insights to strengthen controls, improving our risk positioning.

Here at BOQ Group we like to call ourselves the digital bank of the future and let’s be honest, our Retail Banking division really is where all the cool stuff is happening! We are a multi-branded business, which includes the Virgin Money Australia business, the Bank of Queensland-brand as well as the fabulous ME Bank, our most recent acquisition .There is so much opportunity to contribute to implementing the overarching Risk Framework and be paramount in supporting the build out of our digital bank, from a Risk perceptive.

You’ll make a difference by supporting managers and their teams with their specific pain-points, whilst also being responsible for collaborating across differing business units and continue to grow our Risk cultural maturity. Your continuous improvement mindset will help deliver the ongoing uplift in our risk intelligence – we call that rQ around here – maturing the Risk lens, ensuring it’s at the forefront in everything that we do.

Working for us is fun and fast-paced, and we are seeking top talent to take us where we want to go. BOQ Group people are easy to spot. They're smart, energetic, full of ideas and passionate about what they do. If this sounds like you and you're looking to join a multi-brand on the forefront of financial services, we'd love to chat!

About you

As an experienced Risk Leader, you will join us with experience ideally from a Retail Bank or a financial institution. You get that we operate in a highly regulated, fast-paced environment so we are seeking a strategic thinker who can problem-solve on the fly. You will have a thorough understanding of banking and the relevant banking legislation such as National Consumer Credit Protection legislation and the Banking Code of Practice! Collaboration and partnership come naturally to you, where you aren’t afraid to roll up your sleeves and get stuck in, participating, and promoting cooperative working relationships across the organisation.

You’re enthusiastic and an analytical problem solver – and naturally eager to progress your knowledge in risk management, stakeholder management and people leadership. As a people-person and outcome-driven professional you enjoy proactively communicating with the business to understand and reach their vision.

With your knowledge of financial Risk management and Best Practice principles, you’re the go-to when it comes to the everything in the Retail Banking Risk space – yip, Risk awareness is in your DNA! You have a strong ability to lead, coordinate, communicate and integrate projects from the ground up, taking accountability for their overall success.

About Us

BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

Our Benefits

  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Paid volunteer days
  • Purchase annual leave
  • BUPA Corporate Plan
  • Employee Assistance Program (EAP)
  • A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
  • 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
  • BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

How to Apply

To apply for this role please follow the links or apply via our Careers Page.

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

You’ve got this!