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Lending Performance Manager - WA

Bank of Queensland (BOQ)

Location: Success

Job Type: Full time


About the Role

  • Join ASX 100 finance leader!
  • Exciting role to drive lending performance

The purpose of this role is to lead, support and influence a team of branch-based Lenders (over multiple sites) and Mobile Lending Managers who fulfil home lending and other financial needs for both our existing and new customers.

The Lending Performance Manager is accountable for the states/regions asset growth and sales leadership, embedding minimum expectations and disciplines around activity and pipeline management, on-boarding new lenders, supporting proactive business development activities, observational coaching and lending support.

  • Coaching and embedding capability across the group
  • Support the on boarding of new lenders across region
  • Lead operational and industry changes to ensure your teams are informed and capable
  • Identify & support talent through effective succession planning
  • Margin management across the state/region’s asset book
  • Ensure minimum activity expectations are known and embedded for your team
  • Lead and support strategic business development activities with community and business partners
  • Working with our Franchise and Corporate teams to support and upskill in the preparation of complex lending submissions to credit which requires strong technical and credit assessment skills
  • Build mutually beneficial relationships with other BOQ business units
  • Partner with Franchise and Corporate teams to ensure sustainable profit growth throughout the region
  • Takes personal ownership and accountability to solve customer issues, challenges, and complaints
  • Deliver an exceptional customer experience through successful leadership and team management
  • Identification of opportunities to improve the Lender experience and further drive improved advocacy through stakeholder engagement and strong negotiation abilities to help support the network
  • Support the transformational change agenda as we digitise our origination platforms and improve our processes and system
  • Maintain personal risk and compliance training requirements

About you

To be considered for this role, you will have a wealth of experience in mortgage lending, and a strong customer service and sales ethos. Your proven ability to influence, motivate and lead a team of lenders will be highly regarded, along with your demonstrable experience in building relationships, driving sales targets and embedding core performance activities in order to deliver strong results.

In addition to the above required experience, you will also have the following skills, experience and attributes:

  • Strong levels of collaboration and problem solving
  • Excellent communication and presentation skills

About Us

BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

Our Benefits

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Paid volunteer days
  • Purchase annual leave
  • BUPA Corporate Plan
  • Employee Assistance Program (EAP)
  • A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
  • Accessible work support through various practices, systems, office adjustments
  • Gym, shopping, technology and travel offers
  • 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTQIA+), Multicultural, Gender and Early Career.
  • BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

How to Apply

To apply for this role please follow the links or apply via our Careers Page.

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks