Technical Service Officer SA / NT.


Location: Torrensville

Job Type: Full time


About BOC
BOC, a member of Linde PLC, is known as one of the world leaders in gases, engineering and healthcare. We develop safe, sustainable and innovative solutions for customers in many specialty sectors, heavy industry and medical environments. For more than a century, the company’s gases and expertise have contributed to advances in industry and everyday life, including steelmaking, refining, chemical processing, environmental protection, wastewater treatment, welding and cutting, food processing and distribution, glass production, electronics and health care.

Our people have the opportunity to thrive and excel. We provide a wide range of training programs to enhance career development. There is potential for overseas opportunities. We also have a variety of employee appreciation programs to recognize individual and team efforts.

The Role
As the The Technical Service Officer you will be responsible and accountable for the daily activities within the Technical Workshops & designated Service Area for our Torrensville site. Ensuring all Safety, Service, Customer and Quality goals are met.
  • Coordinate daily workload of the workshop/service areas & ensure effective efficiencies are gained
  • Perform Medical Rental Equipment, monitoring, servicing & repairs as per Linde, regulatory guidelines
  • Perform relevant SAP and data entry to various databases daily as required.
  • Maintain a clean, safe working environment - admin, technical work areas, warehousing & JFV.
  • Perform services/exchanges that maximise efficiencies in line with manufacturer, regulatory bodies and Linde recommendations
  • Optimize service trip schedules - metro & regional areas
  • Maintain accurate physical and system consumable stock levels for service and warehouse areas
  • Conduct monthly stock-takes of all inventoried items.
  • Maintain high level technical & procedural support via various communication platforms including HTSP & Gas & Gear network.
  • Assist with receipt & despatch of goods – SAP, organize couriers, assist with load and Unload of vehicles
  • Proactively ensure that all relevant SAP & (Inventory Cylinder Control) ICC anomalies including Virtual Transactions (VT’s) are identified and rectified
  • Work collaboratively with Customer Service and with other Technical Service Officer (TSO) personnel to deliver a high level of service to our customers.
  • Ensure training requirements are kept up to date. Rg: Traccess / Elevate
What we like about you:
  • Certified electrical test and tag qualification.
  • Certified Forklift licence – desired
  • Operations experience - advantageous
  • Technical knowledge and experience - desirable
  • Proficient with Windows based programs – Outlook, Excel, Word etc.
  • SAP – Inventory Management, Systems and Processes - Essential
  • Clean driver history - Essential
  • Excellent communication, collaboration, prioritization, diagnosis, fault finding, problem solving and time management skills
  • Self-motivated with an ability to work autonomously
At BOC we respect a work/life balance, and that's why we have introduced initiatives such as generous parental leave, flexible working arrangements and attractive superannuation benefits. We are also firmly in the driver's seat when it comes to our involvement in the community as well as our charity involvement with organizations such as Road Safety Education and Child Cancer Foundation.

BOC is proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits here:
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