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Client Service Representative

Remote -
Full time
Posted
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Cisco
I.T., digital & online media services
1,001-5,000 employees
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What You'll Do

You will be responsible for leading Duo Security Software Renewals within an assigned strategic Cisco segment. Security Software Renewals is a key factor in Cisco’s success as we continue drive toward annuity software subscription and re-occurring revenue offers. The renewal specialists are driving the Duo Renewals motion with the customer and managing a team of Cisco resources for all renewal activities from opportunity identification to negation to close. You will build direct relationships with global security software sales, Cisco account managers, Cisco channel partners, end customers, and other cross functional leaders. You will lead and support all aspects of the security renewals lifecycle and deliver against target metrics.

Responsibilities Include:

  • Own and manage a portfolio of Duo Security renewals while ensuring consistent and accurate forecasting across assigned territory.
  • Execute on all phases of subscription renewal lifecycle. This includes advising customers of renewals, building quotes, handling customer objections, assisting with contract negotiations, helping partners with order processing and closing renewal opportunities while ensuring entitlements are delivered appropriately.
  • Utilize Salesforce.com to lead all aspects of the renewals funnel from a weekly, monthly and quarterly perspective, ensuring integrity of the funnel and associated opportunities, as well as to ensure sales leads are handled and actioned on in a timely and efficient manner
  • Build customer and partner relationships and work effectively with cross functional partners.
  • Establish effective partnerships with diverse internal partners including, but not limited to Account Managers, Security Sales Specialist, Partner Community, Customer Success, Finance and Operations.

Who You'll Work With

The Security Business Group is one of the fastest growing teams with diverse and motivated individuals that consistently deliver profitable growth at Cisco. We serve our customer life-cycle through a series of selling motions to drive higher value and an efficient experience from Cisco solutions.

We partner closely with the Global Security Sales Organization, and we connect Cisco customers with solutions that can transform their businesses and change the world for the better. We will provide you with a platform for success including: mentor, training and on-the-job learning that will strongly support you in your career advancement.

You will discover an innovative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes, and we are all highly encouraged to give back to our local communities.

Who You Are

If you enjoy a changing environment, are goal motivated and believe in performance rewards for exceeding annual sales goals though collaboration with partners and internal stakeholders, we have a place for you. The ideal candidate will have experience in renewals, a strong grasp of sales, and will demonstrate a high level of comfort working with partners, customers, internal teams and executive leadership. High energy, strong communication and the ability to adapt to a constantly evolving marketplace and evolving business models are essential skills for this opportunity.

Knowledge and Experience:

  • BS/BA (or equivalent) plus 3+ years related sales experience.
  • Have a proven record in delivering excellent results against pre-defined goals and targets
  • Understanding of Cisco’s Field Sales, Product Specialist Sales and Partner Sales organizations a plus.
  • Renewals experience within the United State to local, regional, national and global multi-national enterprise customers.
  • Excellent knowledge of sales processes, organizational structures, management practices and resources development.
  • Excellent communications skills (both written and verbal) and the ability/affinity for building new relationships

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!