Partner Operations Manager

Cisco

Location: Remote - AU/NZ only

Job Type: Full time

Posted


In your new role you will engage externally with Cisco’s Tier 1 Partners and internally with the sales organization and other cross-functional stakeholders to provide commerce operations support, including:

  • Partner Enablement and Change Management: drive adoption/operationalization with partners in program and capability rollouts
  • Voice of the Partner: identify a problem backlog to address opportunities for improvement, and solutions for operational issues
  • Operational Performance management: leverage case and commerce data for operational reviews and process improvements
  • Large Deal Management: early sensing of strategic deals across product, service and software to ensure operational readiness
  • Commit management: Commit execution and proactive risk mitigation through deal readiness and engagement with partners and Cisco’s sellers

What you'll do

  • Create and leverage relationships with the partner community including external channel personnel and internal stakeholders.
  • Develop an Operations Plan for your Partners, aligning these plans to Cisco sales business plans and Partner’s business priorities.
  • Agree relevant metrics for the operational plan to measure progress and achievements and identify focus areas.
  • Use data analytics to conduct reviews and provide differentiated insights to drive productivity and profitability.
  • Engage in the problem management backlog process to drive improvements in the partners’ experience.
  • Drive attendance and participation of the right people at Partner operational events.
  • Enable partners with training and communications on new offerings, business models tools and process changes to drive ease of doing business with Cisco.
  • Work with the Partner, IT, Commerce Operations and Enterprise sales team to drive operational readiness for commit and transactional support
  • Ensure continued self-learning especially on new business consumption models, software, acquisitions.

Who you'll work with

The Partner Operations Manager is part of Regional Operations in Cisco’s Commerce Operations organization. Regional Operations provides operational engagement and advisory services to customers, partners and sales stakeholders across Cisco’s commerce processes for our products, services and software business.

Who you are?

Our ideal candidate is someone who is looking for the opportunity to learn and make a difference to the success of our channel operations. You should enjoy the fast paced environment of supporting Partners and Sales and be willing to go that extra mile to meet deadlines and deliverables. The role is based in the Cisco sales office and would suit someone who is looking to develop their network and their career in IT. You are a self starter, who understands working in a business to business environment and demonstrates strong business acumen. It is also important that you enjoy continued self-learning, are solution minded and understand how to root cause issues and drive to resolution.

A key to your success in this role will be your collaboration and influencing skills and the ability to build and manage relationships both within Cisco and externally

Other experience, which is a distinct advantage includes:

  • Knowledge of Cisco’s commerce systems (ordering, subscription management)
  • Knowledge of Cisco technology (Product, Services or Software)
  • Sales Operations experience especially in IT or Sales environment
  • Data analytics skills with ability to translate data into business intelligence
  • Experience in Software Operations & Enterprise Agreement deal structures
You’ve got this!