Technical Solution Specialist (Data Center)


Location: Remote - AU/NZ only

Job Type: Full time


What You'll Do

The world of technology is complex, your mission is to simplify it. As our customers and partners embrace digital transformation, you will be responsible to navigate them through this journey. Behind every change, there is a need and a business outcome to meet, your role is to understand how Cisco’s technology can provide the value and achieve desired outcomes.

As a Technical Solution Specialist, you will partner with our Virtual Sales Specialists and Account executives in a pre-sales technical role, solving complex problems around qualification, design, positioning of Cisco products. From Cisco sellers to Cisco partners to our end customers, you'll be collaborating across teams to drive tech adoption.

With primary focus on Data Centre Architecture, the role requires you to provide both transactional & consultative selling.

Key Responsibilities:

  • Apply your knowledge of DC networking, compute, Storage and software solutions to clearly demonstrate the benefits to both customers & partners.
  • Use good judgement to assess the Request and uncover the true scale, business need and timescales of opportunities.
  • Technical presentations, Develop Bill of Materials (BOMs) and answer highly complex product inquiry from the customers. Assist in addressing technical response to RFPs and the technical elements or approach for the proposal, including products, solutions, software, and services.
  • Leverage High Value services: Demos, Customer / Partner Engagements, Design Assistance and Consultative Selling
  • Collaborate with regional SE teams, provide technical mentorship, create best practices on architecture value and adoption.
  • Constantly learn and develop self on the targeted skills to support the business.
  • Understand stakeholder business landscape, share, and contribute to the best business practices.

Who You'll Work with

You will join the team of highly motivated, dedicated, customer-centric engineers and architects within Cisco Global Virtual Engineering and Sales organisation (GVSE). While the role is based out of APJC, GVSE is a global organisation presenting an opportunity to create your human network beyond your team. A place where differences are celebrated, we are on constant lookout for individuals who strengthen the team with diverse skills.

You will discover an innovative, flexible and award-winning working environment using the latest Cisco technologies that empowers you to succeed.

Who You Are

We look for change-makers able to work in a complex environment, constantly striving to showcase the positive impact of technology on communities and enterprises. You are the technical authority, a true advisor who can articulate simply and drive business success for Cisco. You will build value quickly by discovering the customers Data Centre needs, delivering demos that address those needs, designing and recommending solutions that lead to technical closure and a positive customer sales experience. In addition to technical capability and competency, you must possess the ability to learn quickly and know the latest networking trends

Basic Qualification for the role:

  • 2+ years of experience with IT infrastructure, design & implementation experience
  • Customer facing experience within presales or consulting
  • Presentation and communication.
  • Demonstrated ability to adapt to new technologies and learn quickly
  • Strong problem-solving and analytical skills

Technical Qualifications (must have good skill set in 2 of the following or more):

  • Experience on Compute (x86 Server, Windows, Linux), Storage, Network and Backup
  • Experience on Network (DC Fabric Technologies, Data Center Interconnect, etc)
  • Experience on Storage (FC/FCoE, NAS, iSCSI, etc.)
  • Experience on Virtualization (ESXi, Hyper-V, Public Cloud Services, etc)
  • Experience on Knowledge of Converged & Hyperconverged Solution

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognise our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

You’ve got this!