Client Implementation Manager


Location: Melbourne, Sydney

Job Type: Full time


Be brave, not perfect.
- Reshma Saujani

At Citi, our employees reflect the remarkable range of cultures and perspectives of our clients across the more than 160 countries and jurisdictions where we do business – a powerful advantage that combines global insights with deep local knowledge. We recognize that unique individuals, collaborative teams and inclusive leaders have far-reaching impact and are the engines of new ideas. It’s our willingness to embrace the richness of our diverse teams, ideas and possibilities that drives our growth and progress.

What progress will you make?

Treasury and Trade Solutions provides integrated cash management, working capital and trade finance solutions to multinational corporations, financial institutions and public sector organizations around the globe. With the industry's most comprehensive suite of digitally enabled platforms, tools and analytics, Treasury and Trade Solutions leads the way in delivering innovative and tailored solutions to clients.

The Onboarding team is chartered to implement these complex platforms and products, and to provide the requisite support, integration and project management expertise to facilitate the implementations from beginning to end. Thus this role requires the ability to manage customer expectations, manage cross-competency teams with multiple timelines, and often to work to tight deadlines. The primary focus of this role will be on the implementation of Citi’s transactional products.

As a successful candidate, you’d ideally have the following skills and exposure:

  • Project manage complex implementations end to end, including initiation, confirmation of scope as agreed with Sales, associated risks, issue and change management, using current methodologies and keeping project sponsors involved and on board.

  • Work with local, regional and global Sales and Onboarding personnel to ensure implementation plans progress according to agreed project scheduling.

  • Build strong working relationships with Sales, Product Managers and Relationship Managers to achieve the best outcome for clients.

  • Prioritise workflows based upon client needs and commercial outcomes across the team.

  • Work with Sales and Relationship Managers in conducting post-implementation reviews or surveys.

  • Ensure a formal structured hand over to Client Service and Operations post implementation, following confirmation from Client that project has been completed satisfactorily.

  • Follow departmental disciplines and knowledge management initiatives such as core project management tools and techniques, embracing the use of the end to end workflow platform, CRM, adopting any channels/systems innovation or process re-engineering.

  • Maintain current knowledge of TTS products through attendance of regional online presentations, and distribute knowledge to other team members and the rest of TTS as and when necessary.


  • Exemplary work ethic, positive attitude, a strong collaborative smart working team player.

  • Experience with electronic banking and transaction banking products and services, including file integration, international and domestic payables and receivables, liquidity management, trade, commercial cards, enterprise resource planning systems, expense management systems.

  • Strong stakeholder management skills.

  • Prioritise workload according to input received from the Onboarding Head.

  • Knowledge of clearing systems and banking platforms.

  • Very good interpersonal/ communication skills (written and verbal) with the ability to talk to clients at a senior level

  • Sound understanding of technical solutions and a proven problem solver.

  • Demonstrates commercial awareness.

  • Ability to manage a number of tasks simultaneously using appropriate time and project management techniques.

  • Ability to work under pressure to tight deadlines individually and as part of a team.

  • Ability to work with minimal supervision.

  • An ability to influence, negotiate and build relationships.



Job Family Group:

Customer Service


Job Family:

Institutional Client Onboarding


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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