Customer Service Manager - Vincentia

Coles Group

Location: Vincentia

Job Type: Full time

Posted

Perfection not required
Excited about this role, but not sure if you meet 100% of the criteria? Employers would still love to hear from you.

Coles Group

From small everyday moments to larger-scale changes unique to a business like ours, as Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation.

About the role

Reporting to the Store Manager, you’ll have full accountability for the day-to-day running of the service department and front of store operations. With responsibility for our checkouts and customer service desk, you’ll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.

About you and your skills

  • Previous experience working in a fast-paced customer facing environment
  • Proven leadership experience as you’ll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements
  • To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers
  • To drive a one team culture which puts our team members health, safety and wellbeing first
  • To be customer obsessed and continually seek to better understand our diverse customers to ensure we’re always provide an outstanding shopping experience

If this role sounds like the opportunity you’ve been waiting for, start by having a chat with your line manager (you’ll need their endorsement). From there, it’s easy —just submit your application!

If it’s not for you, but sounds like one for someone you know, share it with them, and you may be eligible for a $1,500 referral bonus.

Safer together

We’re committed to providing a safe environment for our team members and our customers, so you’ll need to be vaccinated against COVID-19 before joining the team, unless you’re medically exempt. You’ll also need to disclose and evidence your COVID-19 vaccination status as part of your application. Thanks for understanding.

Job ID: 54700

Employment Type: Full time

Use your passion for people and customer service in managing our front of store service team to delight our Customers!

You’ve got this!