Network Engineer - Hawthorn East
Location: Hawthorn East
Job Type: Full time
We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.
About the team
We are on the lookout for an experienced Network Engineer to join one of Australia’s largest corporate networks. In joining Coles, you will gain the opportunity to work on essential Voice technologies services and solutions and offer ongoing support for complex issues across Coles’ wider Voice and Data Network Support Team.
As the way we shop continues to evolve, our Digital team keeps us at the forefront. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to reinvent the shopping experience for our customers and build the next generation of digital retailing.
About the role
Reporting to the Team Lead – Network Experience, you will provide technical experience across complex and business-enabling Voice initiatives and offer ongoing operational and project support across a large and complex network environment.
This role will see you become the catalyst in building and configurating the Coles Network, with a focus on Voice technologies. You will also provide Level 3 operational network support including changes, tasks, and incidents.
As the Network Engineer, you will offer operational and project support across Coles’ large and mission-critical Voice network. Joining a team of seasoned and highly experienced engineers, you will provide support through the lifecycle of large enterprise networks by working on business-critical issues across multiple offices, distribution centres, technical picking sites, and retail locations.
You will be the main escalation point for Level 3 operational support on any Voice related issue or service and provide the best network and network support experience to Coles’ team members, and its partners and customers.
You’ll also have:
In-depth knowledge of Cisco network technologies such as routing and switching - essential.
Commercial expertise working across a large corporate network environment working on new Voice projects, and offering Level 3 support across Cisco Voice solutions - essential.
A drive to learn and develop new skills across other network related services and solutions.
Experience in supporting management, stakeholders, and vendors across functional and technical issues.
Good things you’ll need
We are looking for an experienced and dedicated Network Engineer with proven experience in supporting Level 3 operational initiatives across Cisco – Voice. You will have proven capability in implementing and maintaining enterprise level network services in a large-scale, complex, and distributed business environment.
You are a self-motivated individual who thrives in a busy and complex operational network environment, while offering complex and system-critical support and advice across a large Voice network and infrastructure.
You’ll also need
Previous experience in Level 3 support across Cisco Voice technology.
Building, maintaining, and securing Voice and associated environments required (including CUCM, CUPS, Webex, Expressway)
Delivering network tasks in projects.
Working in an environment with a Network Operations Centre.
Communicating effectively within the team, and in cross team engagements.
Take your next step into something bigger, apply now
With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.
We’re continuing to build a gender equitable team, and a culture that’s just as diverse, inclusive and welcoming as the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. Find out more in the ‘Our Recruitment Process’ section of our careers site.
We’re committed to providing a safe environment for our team members and our customers. As part of that commitment, you will need to be vaccinated against COVID-19 before joining the team at Coles, unless you’re medically exempt. You’ll also need to disclose your COVID-19 vaccination status as part of your application (and possibly provide further evidence of your vaccination status). Thanks for applying, and for your understanding.
Job ID: 72961
Employment Type: Full time