Delivery Manager - Pinpad

Coles Group

Location: Hawthorn East

Job Type: Full time


We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

Are you passionate about Cards Payments technology? Want to discover opportunities which challenge and inspire you?

Our Fintech team is the heart of payments technology for Coles. We support Coles brands in connecting with customers and our focus is on enabling high quality payments services. We are proud of the fact that Coles is one of Australia’s largest EFT transactional processing entities.

Our Fintech function is currently going through an exciting period of transformation, innovation and growth and as part of this growth we are constantly looking at ways to evolve the payments experience and deliver maximum value to the customer through our innovative technology initiatives and new ways of working.

About the role

As part of the Fintech leadership team the Delivery Manager – PinPad will lead the Payments and FinTech roadmap through the entire product delivery lifecycle for PinPad solutions, demonstrating the key values and behaviours of a successful program manager.

As crew lead, you will oversee portfolio delivery and ensure alignment to Payments business and technical strategies and leading complex cross-functional initiatives. You will also be accountable for the delivery of your crew and end-to-end execution of initiatives, from discovery to delivery.

This position has a focus on PINpad software and hardware solutions across multiple brands, working closely with vendors and payment partners.

The successful candidate will be responsible for ensuring the technology delivers on the product strategy and is aligned to Coles Technology strategy requirement of simplifying our technology landscape

A key requirement is your previous experience managing components of large-scale national rollouts, and your demonstrated ability to work on complex projects in excess of $2M plus.

Your strong attention to detail and problem-solving skills will be 1st class, as well as your ability to prioritise and delegate your workload. You will have exceptional stakeholder and vendor management skills and understand stakeholders’ needs and motivations, and implement strategies to address complexities and ensure transparency and alignment around backlog and priorities

A must have for this role is experience in delivery of cards payments, merchant acquiring, managing PINpad vendors and software and hardware solutions.

About you and your skills

  • 6+ years in project management or senior delivery roles, including management of medium to large complex projects greater than $2m
  • Successfully managed projects ie. projects that involve multiple functional areas, multiple technologies, multiple external parties (including vendors), working with dispersed teams, cost and duration of project and considerable levels of change and uniqueness
  • Experience managing large components of large-scale rollouts
  • Previous experience supporting both instore and digital channels in large, complex organisations
  • Experience working in a digital-first organisation with a strong customer-centric focus and understanding of SDLC
  • A ‘must-have’ is experience in delivery of cards payments / merchant acquiring and managing PINpad vendor and software and hardware solutions
  • Experienced people leader who thrives in a learning and coaching environment


Take your next step into something bigger, apply now

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

We’re continuing to build a gender equitable team, and a culture that’s just as diverse, inclusive and welcoming as the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. Find out more in the ‘Our Recruitment Process’ section of our careers site.

Safer together

We’re committed to providing a safe environment for our team members and our customers. As part of that commitment, you will need to be vaccinated against COVID-19 before joining the team at Coles, unless you’re medically exempt. You’ll also need to disclose your COVID-19 vaccination status as part of your application (and possibly provide further evidence of your vaccination status). Thanks for applying, and for your understanding.

Job ID: 75044

Employment Type: Full time

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