Full Time Customer Banking Specialist Cairns

Commonwealth Bank

Location: Cairns

Job Type: Full time


  • You're a passionate customer service professional
  • We are enhancing the financial wellbeing for our customers
  • Together we're delivering outstanding customer experiences

Please note this is a Full Time opportunity Monday to Friday - 8:30 - 4:40/5pm.
No two days are ever the same in our branch-based customer service roles; you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.

More specifically you will:
  • Assist customers with general banking transactions, answering questions and queries
  • Build a personal connection with customers through meaningful conversations
  • Work with customers to use our in-branch technology and digital banking options
  • Complete Financial Health Checks to assess customers' financial needs
  • Process applications for personal loans, credit cards and associated products
  • Use tools to capture customer feedback, take action to correct any service breaks and drive improvement
  • Be provided with continuous training and development to support your career aspirations
We're interested in hearing from people who have:
  • A passion for delivering outstanding signature customer service with every interaction
  • The ability to have great conversations and confidence to ask challenging questions
  • Problem solving attitude and curiosity in finding the right solutions
  • An open approach to learning new things and goal oriented with the ability to accept feedback for development
  • Resilience, self-motivation, and lots of energy
  • An ability to work collaboratively as a team to deliver a seamless customer experience
Don't wait, apply today!
What's Next: As part of our application process, you may be required to complete an online assessment and/or digital interview. We'd encourage you to complete these steps within 48 hours of applying.

Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

You’ve got this!