Front Office Attendant

Crown Resorts

Location: Melbourne

Job Type: Full time


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Women are 16% less likely than men to apply to a job once they’ve viewed it, but are 16% more likely to get hired after applying to a job.*
*LinkedIn Talent Solutions Gender Insights Report 2019

Front Office Attendant

At Crown Resorts, employees embrace our company values through our behaviours. We act respectfully, we are passionate, we work together, and we do the right thing. We uphold these values in every interaction, whether it be our customers, our colleagues or our community.

Crown Towers Melbourne provides a unique and luxurious experience to their guests. With a five star Forbes rating, one of only two hotels in Australia to have this honour, Crown Towers is the epitome of world-class accommodation and is recognised for its exceptional service standards.
We are currently looking for a fulltime Front Office Attendant to join the Crown Towers team. To be successful for this role you will have a passion for delivering exceptional, personalised customer service to every one of our guests.
You will have a strong attention to detail, as you are responsible for the smooth operation of the Front Desk and will be able to work in a high volume environment. With consistently high occupancy rates, your duties will include check in and check out, liaising with other departments within the hotel team and having an up-to-date knowledge of all products, facilities and promotional activities.

What you need:

  • Front desk or Reservations experience in a premium hotel environment essential
  • Exceptional customer service skills
  • A passion in developing a career within the hotel industry
  • The ability to multi-task while having a very strong attention to detail
  • Knowledge of a hotel property management system, preferably OPERA
  • Strong product knowledge of Crown’s Hotels and confidence in upselling
  • Ability to commit to a 24/7 rotating roster including overnight shifts, weekends and public holidays

What we offer you:

  • Fun, friendly and social team environment
  • Complimentary meals while on shift in our staff restaurant
  • Tailored, high quality uniforms that are dry cleaned for you before every shift
  • Great working environment where you will receive ongoing support and training
  • You must be fully vaccinated (with two doses of an approved COVID-19 vaccine) or have a genuine medical exemption to be eligible to work on site at Crown

As part of Crown’s inclusive culture, we strongly encourage applications across all cultural backgrounds, genders and abilities. Please contact for more information.

As part of Crown’s inclusive culture, we strongly encourage applications across all cultural backgrounds, genders and abilities.
Crown conducts pre-employment checks throughout the Recruitment process including police checks. You may also be subject to further checks including an international police check, working rights check and a pre-employment assessment. Crown does not request payment as part of the recruitment process.

Applications close on Sunday 2 October 2022

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