Golf Operations Assistant – Capital Golf Club

Crown Resorts

Location: Melbourne

Job Type: Full time

Posted


Golf Operations Assistant – Capital Golf Club

FULL-TIME - CROWN MELBOURNE

At Crown Resorts, employees embrace our company values through our behaviours. We act respectfully, we are passionate, we work together, and we do the right thing. We uphold these values in every interaction, whether it be our customers, our colleagues or our community. Together we create memorable experiences. An exciting opportunity exists for an industry professional to source and coordinate entertainment across Crown's gaming and non-gaming events.

The Golf Operations Assistant is responsible for assisting with day-to-day business operations of the Capital Golf Club, whilst providing guests with an exceptional level of service that meets and exceeds their expectations at every opportunity. This includes hosting & guiding invited guests around the championship golf course and facilities. All areas of maintenance on the grounds and in the clubhouse must be attended to thoroughly & efficiently. Capital Golf Club expects the highest of standards and service from all its staff. 

Some responsibilities of the role will include, but are not limited to:

Assisting with implementation of daily staff roles/duties to continue the 5 star expectations of management.

  • Assisting with monitoring daily maintenance & staffing to achieve Golf and Food Service goals

  • Provide a personalised and engaging level of service when encountering all Capital guests

  • Anticipate the needs of guests and provide a level of service that exceeds all guests’ expectations.

  • Role model and reinforce Crown’s customer service values.

  • Confidentiality and discretion are maintained at all times regarding guest information or activities.

  • Manage the daily cash/EFT reconciliations & all guest charges to appropriate departments.

  • Liaise with on-site contractors to maintain and grow working relationships.

  • Utilise performance management processes to identify and celebrate consistently high performance and actively manage sub-standard performance.

The following criteria will be considered when reviewing applicants:

  • Have strong knowledge of all aspects of golf operations including competition golf management and administration.

  • Excellent customer service skills.

  • Strong leadership skills, with the ability to mentor, lead and motivate staff.

  • Clear and precise communication skills.

  • A proactive nature.

If you want to be part of the experience that only Crown can offer, and have the required skills and qualifications, then please submit your resume and cover letter by logging into Crown Careers.

Applications close: Midnight Sunday 4th pf December 2022

As part of Crown's inclusive culture, we strongly encourage applications across all cultural backgrounds, genders, and abilities.

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