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Front Office Attendant | Full Time

Crown Resorts

Location: Melbourne

Job Type: Full time



At Crown Resorts, our purpose is simple. Together, we create exceptional experiences with respect and care for our communities. Our employees embrace our company values through our behaviours. We act with integrity, we care, we strive for excellence and we work together. We uphold these values in every interaction, whether it be with customers, our colleagues or the broader community.

To be successful for this role you will have a strong passion for delivering exceptional customer service to each and every one of our guests. You will have a strong attention to detail, as you are responsible for the smooth operation of the Front Desk and will be able to work in a high volume environment.

With consistently high occupancy rates, your duties will include check in and check out, liaising with other departments within the Hotel Team and having an up-to-date knowledge of all products, facilities and promotional activities.

What you need:

  • Previous experience in Hotel Front Desk is preferred
  • A passion in developing a career within the hotel industry
  • The ability to multi-task while having a very strong attention to detail
  • Knowledge of a hotel property management system, preferably OPERA
  • Strong product knowledge of Crown’s Hotels and confidence in upselling
  • Ability to commit to a 24/7 rotating roster including overnight shifts, weekends and public holidays

What we offer you:

  • Fun, friendly and social team environment
  • Complimentary meals while on shift in our staff restaurant
  • Tailored, high quality uniforms that are dry cleaned for you before every shift
  • Great working environment where you will receive ongoing support and training

As part of Crown’s inclusive culture, we strongly encourage applications across all cultural backgrounds, genders and abilities. Crown conducts pre-employment checks throughout the Recruitment process including police checks. You may also be subject to further checks including an international police check, working rights check and a pre-employment assessment. Crown does not request payment as part of the recruitment process.

Applications close Sunday 4 December 2022