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Front Office Attendant | Crystal Club

Crown Resorts

Location: Melbourne

Job Type: Full time


Front Office Attendant
Crystal Club | Full time & Part Time

At Crown Resorts, our purpose is simple. Together, we create exceptional experiences with respect and care for our communities. Our employees embrace our company values through our behaviours. We act with integrity, we care, we strive for excellence and we work together. We uphold these values in every interaction, whether it be with customers, our colleagues or the broader community.

Being a part of Crown Towers, Crystal Club is a private lounge exclusively open to our VIP clientele. It is a modern, open setting which offers a luxurious lounge, dining area and a stylish terrace that overlooks Melbourne’s city skyline. It also offers guests a personalised check-in and check-out service and concierge facilities.

We are currently looking for motivated Front Office Attendants to be a part of the Crystal Club experience. In this unique role you will have established experience in delivering exceptional customer service and will have a strong attention to detail as you will be responsible for the smooth operation of Crystal Club’s Front Desk.

As this can be a high pressured situation when dealing with our VIP clientele, you will need to have an up to date knowledge of all products, facilities and promotional activities as well as being able to liaise with other departments.

What you need:

  • Experience in a personalised customer focused position
  • A passion in developing a career within the hotel industry
  • The ability to multi-task while having a very strong attention to detail
  • Front Desk or Reservations experience in a premium hotel environment
  • Knowledge of a hotel property management system, Opera
  • Strong product knowledge of Crown’s Hotels and confidence in upselling
  • Ability to commit to a 24/7 rotating roster including overnight shifts, weekends and public holidays

As part of Crown’s inclusive culture, we strongly encourage applications across all cultural backgrounds, genders and abilities. Please contact for more information.

Crown conducts pre-employment checks throughout the Recruitment process including police checks. You may also be subject to further checks including an international police check, working rights check and a pre-employment assessment. Crown does not request payment as part of the recruitment process.

Applications close Tuesday 31 January 2023