A&A - Business Assurance (Voice Analytics) - 2022/23 Graduate Program (Sydney)


Location: Sydney

Job Type: Full time


The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

Job Requisition ID: 25181

  • Be part of Australia’s largest cohort of graduates – meaning you’ll have a community of other grads to lean on and learn from.
  • Receive unparalleled professional development through our year-round graduate training program, Deloitte Learning Academy.
  • Technology discounts – from Apple, HP, Lenovo, Windows… the list goes on!

We don’t just understand our clients’ businesses, we excavate major opportunities and identify risks beyond traditional financial reporting functions!

What will you get to do?
Every day in our team will be different, but we can promise that you’ll gain enviable client-facing skills as you craft and deliver creative solutions for our clients’ most complex problems! You can also expect to practice and sharpen your communication and presentation skills as you assist with the preparation of project plans and reports. Oh, and you’ll also get to use the latest tech tools to develop creative solutions and help prepare project plans and reports. Are you in?

Your future starts with us.
We are currently recruiting into the following pillar:

Business Assurance: Our Voice Analytics team within Business Assurance, provides sophisticated voice and speech analytics across contact-centres with a commercialised intelligence approach that identifies patterns of repeated customer concerns and complaints. Whether it is the financial services sector, energy or transport and manufacturing there is ongoing scrutiny on compliance, on the requirements around privacy, and on improved outcomes for customers. Deloitte Voice Analytics help our clients identify where issues are developing enabling them to take corrective action in a timely manner.

Enough about us, let’s talk about you.
You are a confident student with an insatiable appetite for learning new things, and:

  • A relevant degree in Business, Commerce, Actuarial, Business Analytics, Data Analytics and/or IT
  • Data analysis skills and sound business acumen
  • Phenomenal time management and organisational skills
  • A keen eye for detail and a meticulous approach to your work
  • Excellent communication and collaborative skills to work well in team environment
  • An excitement for innovation when it comes to technology’s potential to disrupt the finance landscape
  • Completing your studies in 2022 or recently graduated

Why Deloitte?

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.

We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive.

We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space.

Next Steps
Sound like the sort of role for you? Apply now!

Please note: this role is only available for permanent residents of Australia and Australian/New Zealand Citizens

By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally.

At Deloitte, we know we’re at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request.

The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.

You’ve got this!