Contact Centre Coordinator

Department of Mines, Industry, Regulations and Safety

Location: Cannington

Job Type: Full time

Posted




Are you looking for a chance to use your talent and experience in operational Contact Centre management and change leadership?

Are you passionate about leading by example to embed a dynamic and motivated customer service culture that enables the development of high performers that consistently deliver customer service excellence to the citizens of Western Australia?

Look no further, DMIRS is offering a vacancy at Cannington Office.

We are seeking to fill this vacancy for a period of 6 months, with the possibility of further extension.

About us

The Department of Mines, Industry Regulation and Safety (DMIRS) supports a safe, fair and responsible future for the Western Australian community, industry and resources sector.

We lead with integrity, deliver on commitments, strive for excellence, and look for better ways of doing things.

Underlying everything we do are our values of being respectful, responsive, forward-thinking, transparent, fair, and ethical – these are driven by our staff who make DMIRS a success.

To learn more about the Department and what we have to offer, please visit our website.

The position

Working as part of our extended Leadership Team, you will play a critical role in strengthening and sustaining a strong customer centric culture. Your exceptional customer focus, excellent communication skills, leadership capability and change management skills will be the foundation for excellent customer service outcomes.

This position is located in Cannington, (however, you may be required to work at other sites as required). Enjoy onsite lifestyle facilities, including bike lockers, fully equipped change rooms, personal lockers and a cafe.

Need further info?

Click on the Job Description Form (JDF) below or contact Kate Allanby, General Manager Customer Information, on (08) 6251 2393.

What are we looking for?

To be considered further, please submit a detailed CV and covering letter (of no more than 2 pages) addressing the following;

  • Demonstrated commitment to the achievement of a customer centric culture, ensuring the needs of the clients are met.
  • Experience in leading a team and managing staff effectively
  • Demonstrates good judgement, research and analytical skills.
  • Presents messages confidently and selects the appropriate medium for conveying information to the audience’s level of knowledge, skill and experience.

Ready to join our team?

Click ‘Apply for job’ below, complete the online application form and attach documentation as requested above in the “what are we looking for?” section.

Need some help with how to apply?

How to apply videos

We have also prepared an Applicant Information Pack attached below. You can also contact Uma Maregouni Senior Human Resource Officer on (08) 9222 3129 or email RecruitmentandEngagement@dmirs.wa.gov.au for information about employment conditions and the application process.

All requirements, capabilities and pre-employment checks listed on the attached JDF will be assessed as part of the selection process.

Other benefits

  • Great work/life balance through flexible working arrangements and leave options.
  • Opportunities for professional development.
  • An award-winning Health and Wellbeing program.
  • Salary packaging options.

Supporting a diverse workforce

The Department of Mines, Industry Regulation and Safety (DMIRS) is committed to creating and maintaining a diverse workforce that reflects the community we serve and inclusive culture where all employees feel valued, respected and connected. Our workforce's diversity is our strength; it enhances our ability to be forward-thinking and responsive in the services we deliver to the Western Australian community.

Suitable Aboriginal and Torres Strait Islander people, people with disability and youth may be given priority consideration over non diversity group applicants to achieve public sector outcomes. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.

To keep up to date on activities and opportunities within the department you can follow us on Linked.

Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies for appointment (permanent, fixed term, full-time or part time) throughout the department for the next twelve (12) months.

CLOSING DATE: 4.00 pm on Thursday 16 February 2023 (WST)

Your application submission must be complete by the closing time, applications that are in progress or submitted after this time will not be accepted. It is your responsibility to ensure your application is submitted on time.



Attachments
- Applicant information Pack
- Job Description Form

You can view and print these PDF attachments by downloading Adobe Reader.
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