Technical Services Engineer

Fujitsu Australia and New Zealand

Location: Canberra

Job Type: Full time

Posted

Be brave, not perfect.
- Reshma Saujani

Technical Services Engineer

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Globally, Fujitsu is not only a Disability Confident company, a Times Top 50 employer for Women, and a signatory for the Race at Work Charter. We are also committed to the United Nations Sustainable Development Goals and in Australia we have been recognised as an AWEI Bronze employer for our LGBTI+ inclusion. We also have specific inclusion efforts with First Nations Peoples in New Zealand through our Maori and Pacific Peoples Inclusion Plan and in Australia with our Reconciliation Action Plan.

We are people centric. This means we care about our people (and their families and communities) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.

We want you to thrive. If working for a progressive organisation, with a continuing commitment to diversity and inclusion is important, you should apply.
Shape your world and achieve together

Responsibilities:
  • Support of desktop infrastructure and service across multiple technology streams including Hardware, OS, Software, Networks, Server, Print etc.
  • Asset refresh, relocation deployment and decommission maintaining data integrity within the CMDB.
  • Maintenance and housekeeping of client's physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
  • Be aware of WHS practices, instructions and policy as set out by Fujitsu and the Client.
  • Carry out other work as assigned by TL or Fujitsu management.
  • Assist in documenting, Pre-staging and configuration in order to build and deploy PCs.
  • Escalate to deployment team lead for technical and process issues.
  • Install and document installation and replacement of PC's in Client Spaces.

Building your own path to success:

To be successful in this role, you will have:
  • Demonstrated technical knowledge of hardware and peripherals i.e. workstations desktop PC's, printers, media and audio-visual equipment.
  • Demonstrated knowledge of desktop & software applications i.e. Operating Systems (Windows 7 through 10), Microsoft Office, Antivirus software and systems.
  • Demonstrated working knowledge of basic IT infrastructure
  • Strong verbal and written communication including the ability to articulate technical information to the targeted audience.
  • Customer centric and customer focused
  • Professional customer service skills.
  • Ability to work well within a team while fostering relationships and partnerships and a can-do attitude
  • Experience with end user technology support (highly advantageous)
  • 6+ months experience in similar role, ideally within the Defence/CIOG space
PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum Baseline Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT ).

Fujitsu complies with government legislation in various jurisdictions which in certain circumstances may impose a requirement that certain workers be vaccinated against COVID-19 (or otherwise have a valid exemption). Also, for client facing roles, many of our customers require our staff to be vaccinated to attend their workplaces. Based on Fujitsu’s assessment of workplace risk and the safety and wellbeing of our people and consultation with our staff, Fujitsu has introduced a Vaccination Requirements policy which requires all persons entering a Fujitsu workplace, attending a Fujitsu work-related event, or entering other premises to undertake work on Fujitsu’s behalf to be fully vaccinated against COVID-19 or the subject of an appropriate exemption (and to provide evidence of the same). Consequently as a result of Fujitsu’s policy, and, where applicable , customer and legislated vaccination requirements, Fujitsu requires all new employees to be fully vaccinated or have an authorised exemption approved by Fujitsu’s Crisis management Team (CMT). Recruits will be required to provide evidence of their vaccination status as part of the recruitment process.

You’ve got this!