Technical Services Engineer

Fujitsu Australia and New Zealand

Location: Brisbane

Job Type: Full time


Technical Services Engineer (NV2)

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Globally, Fujitsu is not only a Disability Confident company, a Times Top 50 employer for Women, and a signatory for the Race at Work Charter. We are also committed to the United Nations Sustainable Development Goals and in Australia we have been recognised as an AWEI Gold employer for our LGBTI+ inclusion. We also have specific inclusion efforts with First Nations Peoples in New Zealand through our Maori and Pacific Peoples Inclusion Plan and in Australia with our Reconciliation Action Plan.

We are people centric. This means we care about our people (and their families and communities) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.

We want you to thrive. If working for a progressive organisation, with a continuing commitment to diversity and inclusion is important, you should apply.

Shape your world and achieve together
  • Provide operational support for Defence. Deployed Networks globally. This includes the Fleet Information Environment, Deployed Information Environment and Mission Partner Environment
  • Provide an escalated level 2 support for Incidents and Requests
  • Contribute to Problems, Changes and Knowledge
  • Provide 2nd level support to deployed Level1 Defence Administrators
  • Provide 1st and 2ndlevel support to deployed users on global activities, including Operations and Exercises.
  • Integrate and collaborate with other Defence ICT Service Providers
  • Provide Proactive monitoring and maintenance of infrastructure.
  • Provide timely and efficient resolution of incidents and tasks assigned through Defences Incident Management Tools within respective System Health Indicators
  • Manage key external stakeholders relevant to the achievement of business objectives, where relevant.
  • Leading a team tocontribute to resolution of incidents, even if not directly associated with Fujitsu tasks.
  • Leading a team in the identification, diagnosis, and resolution of infrastructure-related issues.
  • Update of procedural documentation associated with the support of server components within he Defence environment.
  • Participate in skill/knowledge sharing with all team members.

Building your own path to success:

To be successful in this role, you will have:

  • Ability to work on a rotating "on-call" Roster
  • Maturity to be exposed to sensitive and critical mission data
  • A high level of resiliency
  • The ability to multi-task and an agile manner.
  • Demonstrates responsiveness to meet internal/external client needs in day-to-day actions
  • Strong knowledge of ITIL and its implementation
  • Knowledge and demonstrated skills in ITIL compliant Incident Management Tools.
  • Knowledge of server hardware and operating systems.
  • Proven analytical, troubleshooting, and innovative skills
  • Ability to work within an environment with prescriptive functional and security procedures and to contribute to the maintenance and development of these procedures.

Mandatory Qualifications
  • Good understanding of the following:
  • WindowsServer 2016/2019
  • RHEL
  • ComplexServer Infrastructure
  • Windows10 SOE
  • Active Directory Directory Services
  • Microsoft Exchange
  • Microsoft Skype
  • SQL2008/2012/2016
  • Hyper-Vand Vsphere Virtualisation
  • McAfee suite of products (ePO, ENS, App Control)
  • NetBackup
  • CCNA/CCIE Networking Knowledge
  • The use of C4ISRT Military Applications
  • Can demonstrate the following:
  • Sound leadership skills
  • Sound management understanding

PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum NV2 Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672

Fujitsu complies with government legislation in various jurisdictions which in some circumstances may impose a requirement that certain workers be vaccinated against COVID-19 (or otherwise have a valid exemption). Also, for client facing roles, some of our customers require our staff to be vaccinated to attend their workplaces. Based on Fujitsu’s assessment of workplace risk and the safety and wellbeing of our people and consultation with our staff, Fujitsu has a Vaccination Requirements policy which requires all new employees to have received at least two COVID-19 vaccinations or have a medical exemption or otherwise be approved by the Crisis Management Team (CMT). Exemptions will need to be reviewed and approved by Fujitsu’s CMT, prior to being employed. Note that for some roles, employees may need booster vaccination(s) in accordance with a public health order or customer requirement. Recruits will be required to provide evidence of their vaccination status as part of the recruitment process.
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