Senior On-site Technician - Corporate

Fujitsu Australia and New Zealand

Location: Auckland

Job Type: Full time

Posted


We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Globally, Fujitsu is not only a Disability Confident company, a Times Top 50 employer for Women, and a signatory for the Race at Work Charter. We are also committed to the United Nations Sustainable Development Goals and in Australia we have been recognised as an AWEI Bronze employer for our LGBTI+ inclusion. We also have specific inclusion efforts with First Nations Peoples in New Zealand through our Maori and Pacific Peoples Inclusion Plan and in Australia with our Reconciliation Action Plan.

We are people centric. This means we care about our people (and their families and communities) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.

We currently have an opportunity for a skilled, customer focused Senior Onsite Technician who is passionate about providing a first-class end user experience. In this role you will be based onsite at the office of a key Fujitsu client, within the corporate banking sector, supporting infrastructure services across multiple technology streams including, Hardware, Operating Systems Windows 7 through to Windows 10, Software, Networks, Server and Print devices.

You will be someone who has a background supporting Windows environments and Microsoft applications. You will have hands-on desktop support / customer service engineer background. With a focus on first touch resolution with the ability to take end to end ownership of issue resolution.

Building your own path to success:
To be successful in this role, you will have:
  • A clear and confident communication style with the ability to build and develop strong customer relationships
  • Technical knowledge of hardware and peripherals incl laptops, notebooks, workstations desktop PC’s, printers, media and audio-visual equipment BYOD and mobility
  • Knowledge of desktop & software applications incl Operating Systems (Windows 7 through 10), Microsoft Office 2007 through 365, Antivirus software and systems
  • Understanding in Active Directory, Microsoft Exchange, SCCM, End-Point Imaging
  • Working knowledge of basic IT infrastructure and network equipment i.e. routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, Hyper-Converged Infrastructures
  • Knowledge of the ITIL framework and previous use of an Incident Management tool
  • A relevant IT qualification / certification

We want the best to represent our Fujitsu brand and if this sounds like you and you want to be part of this journey, working alongside peers’ top of their game then don’t wait around – apply now!
Offices are CBD Britomart where this role will be based.

Fujitsu complies with government legislation in various jurisdictions which in certain circumstances may impose a requirement that certain workers be vaccinated against COVID-19 (or otherwise have a valid exemption). Also, for client facing roles, many of our customers require our staff to be vaccinated to attend their workplaces. Based on Fujitsu’s assessment of workplace risk and the safety and wellbeing of our people and consultation with our staff, Fujitsu has introduced a Vaccination Requirements policy which requires all persons entering a Fujitsu workplace, attending a Fujitsu work-related event, or entering other premises to undertake work on Fujitsu’s behalf to be fully vaccinated against COVID-19 or the subject of an appropriate exemption (and to provide evidence of the same). Consequently as a result of Fujitsu’s policy, and, where applicable, customer and legislated vaccination requirements, Fujitsu requires all new employees to be fully vaccinated or have an authorised exemption approved by Fujitsu’s Crisis management Team (CMT). Recruits will be required to provide evidence of their vaccination status as part of the recruitment process.
You’ve got this!