Communications Specialist - Customer Advocacy Lead

Fujitsu Australia and New Zealand

Location: Sydney

Job Type: Full time

Posted


Communciations Specialist - Customer Advocacy Lead

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Globally, Fujitsu is not only a Disability Confident company, a Times Top 50 employer for Women, and a signatory for the Race at Work Charter. We are also committed to the United Nations Sustainable Development Goals and in Australia, we have been recognised as an AWEI Bronze employer for our LGBTI+ inclusion. We also have specific inclusion efforts with First Nations Peoples in New Zealand through our Māori and Pacific Peoples Inclusion Plan and in Australia with our Reconciliation Action Plan.

We are people centric. This means we care about our people (and their families and communities) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day. We want you to thrive. If working for a progressive organisation, with a continuing commitment to diversity and inclusion is important, you should apply.

Work for a Technology Giant

The Customer Advocacy Lead role will champion customer story asset development. You will be working with the senior sales teams and coordinating the process of translating our Customer Success stories into engaging content which will be distributed across our internal and external social platforms.

Shape your world and achieve together

The key responsibilities and associated duties of the position include the following:
  • Promote and lead the creation of customer story assets throughout Oceania’s business in an efficient and responsive manner.
  • Work with business stakeholders to plan, design, and create customer story assets for release internally and externally.
  • Engage with external agencies responsible for content creation to manage the production of assets that support business growth. In turn, there is an expectation some instances you may have to triage and finesse the content (though you won’t be responsible for producing it)
  • Maintain and support the visibility of existing customer referenceability.
  • Work with sales/bid teams to identify relevant reference assets for use in tenders and proposals to win new business.
  • Organise and govern the activities required to design, activate, and communicate the release of reference assets.
  • Perform the role of Product Owner, representing the Customer Experience team for the production and sharing of content on the Oceania Hub.

Building your own path to success:

Sound interesting? If you have any, some or all of the below we will be keen to review your resume:
  • Be skilled in the arts of tracking down stakeholders to ensure they are collaborating with you
  • Ability to get consensus across many business units; ability to generate enthusiasm; able to better collaborate in a dynamic, virtual team environment treating all individuals with fairness and respect, demonstrating sensitivity for cultural and gender differences.
  • Have a drive for results: Makes things happen; Is proactive; balances "analysis" with "doing"; sets high standards for self and others; Commits to organizational goals.
  • Generalist Bachelor’s degree, (arts/commerce/IT related) preferred.
  • 1 – 3 years of commercial experience

Fujitsu complies with government legislation in various jurisdictions which in some circumstances may impose a requirement that certain workers be vaccinated against COVID-19 (or otherwise have a valid exemption). Also, for client-facing roles, some of our customers require our staff to be vaccinated to attend their workplaces. Based on Fujitsu’s assessment of workplace risk and the safety and wellbeing of our people and consultation with our staff, Fujitsu has a Vaccination Requirements policy which requires all new employees to have received at least two COVID-19 vaccinations or have a n approved medical exemption or otherwise be approved by the Crisis Management Team (CMT). Exemptions will need to be reviewed and approved by Fujitsu’s CMT, prior to being employed. Note that for some roles, employees may need booster vaccination(s) in accordance with a public health order or customer requirement. Recruits will be required to provide evidence of their vaccination status as part of the recruitment process.
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