Customer Service Specialist

Great Southern Bank

Location: Capalaba

Job Type: Part time


Perfection not required
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At Great Southern Bank we're a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support.

More about the role

Our Customer Service Specialist (Personal Lender) role is pivotal to supporting our purpose. Based in Capalaba branch you will provide support and serve the local community as the first point of contact for our retail customers and their banking needs.

You'll be challenging yourself every day to deliver sales and lending results and help our customers meet their financial goals through our great value products and services. You need to have demonstrated work experience in a complex customer service or sales environment, and you will need to show that you enjoy:

-Learning new things such as new products, services, and ways of working
-Challenging yourself to go above and beyond with each customer conversation
-Meeting new people and building connections in your local community
-Helping solve problems for customers by matching products and solutions to needs
-Getting results that help our customers achieve their financial and lifestyle goals!

This is a part time role providing the successful candidate with work life balance. You will be working Monday, Tuesday, Wednesday 12-4.00pm, Thursday 8.30am-4.45pm and Friday 8.30am-5.15pm (total 27.5 hours per week).

A little bit about us

For over 75 years, we've been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.

We're ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home.

We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team. If you are motivated, energetic, and dedicated to helping our customers achieve the great Australian dream, we want to hear from you!

What's in it for you?

We believe that investing in our people is central to upholding our great culture. To help us achieve this, beyond our incentive program and extensive range of training and development programs, we have a variety of employee benefits that you can access from discounted financial and insurance product, to health, wellness, lifestyle and unique leave options. Read more about these exciting employee benefits on our careers site!

We appreciate outside the box thinkers, people who challenge the status quo, and help us to be better, for you and for our customers! If you want to be part of a purpose led organization that gives backs to its customers and the community, we encourage you to apply online today.

Questions? Please contact Scott from our Talent Acquisition team on

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day.

You’ve got this!