Services Operations Manager - HVAC

Johnson Controls

Location: Coffs Harbour

Job Type: Full time


Job Details

About Johnson Control:

Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities.

About the role:

Due to continued growth our NSW team is expanding. We are seeking a motivated and experienced Operations Manager or Team Leader looking for their next step to join Johnson Controls.

This is a hands-on role, and you will take ownership for the HVAC Service delivery functions for the Newcastle based Regional Service team, including management of WIP, L&M pipeline & labour resourcing and planning.

What you will do:

  • Hands on role, leading the field team to achieve operational KPIs

  • Drives operational excellence

  • Manages the WIP list

  • Review and management of schedules and reports

  • Conduct customer account reviews

  • Oversee contract renewal activities

  • Drive L&M pipeline management activities

  • Manage labour resourcing, forecasting and planning activities

  • Manage technician development through on-the-job training, coaching, performance management

  • Oversee recruitment and onboarding activities for new technicians

  • Undertake field ride-along’s with technicians

  • Up to 50% of the role will require you to be on the tools

What are we looking for:

  • Experience with HVAC projects

  • Excellent oral and written communication skills

  • Excellent attention to detail

  • Leadership skills

  • Strong organizational, administrative skills and time management skills with ability to meet deadlines

  • High level of expertise in MS Office software including Outlook, Word and Excel

  • Capable of working efficiently in a fast pace environment and under pressure

  • Ability to work effectively as a team member and independently

If you interested in this role, please click the apply button. If you would like to have a confidential discussion before applying, please contact Amy on 0417 445 920.

JCI’s Diversity & Inclusion

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. ​​​​​​ Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands. 

Only those candidates the Company (recruitment Agency Company) introduces to JCI by resumes on JCI’s Talent Acquisitions team’s explicit request will be deemed a candidate referred by the Company

You’ve got this!