CIB - Finance Operations Manager - Associate

J.P. Morgan AU

Location: Sydney

Job Type: Full time


The Finance Operations Manager (FOM) reports to the Regional Operations Manager and is responsible for the Operational management and oversight of Presentation and Business Research Services - this includes, BAU Management (i.e. quality management, productivity, customer service), Project Management (regional and global scale) and People Management (i.e. recruitment, training, staffing optimization and performance management). The FOM is responsible for building relationships with various business stakeholders (i.e. Business Managers, Resources Managers and Bankers) to drive service improvements/digital transformation. Vendor and Strategic Market Data Management form part of the job scope.


Operations Management

  • Partner with the global management team to ensure that operational staffing, scheduling, policies, procedures, and practices effectively support the group’s ability to consistently meet client needs and expectations
  • Good understanding of business metrics and financial data to enable management of operational productivity and costs. Ability to use both qualitative and quantitative information to understand operational performance of both individuals and the group. Ability to produce accurate and meaningful business data, analyses, reports, and forecasts to support recommendations.
  • Actively seek opportunities to improve processes, technology, services and client satisfaction
  • Execute, lead and drive implementation efforts that supports Global initiatives

Team Management

  • Team development and Performance Management using metrics
  • Responsible for developing and upskilling team members
  • Provide ongoing constructive and balanced feedback and support to motivate and cultivate an inclusive and supportive working environment

Client Service

  • Understand the needs of the bankers and manage the team to deliver excellent service
  • Build stake holder relationships and develop strategic service improvement plan
  • Partner and build strong collaborative relationships with bankers, local, regional and global teams, to deliver on requests and departmental goals

Knowledge & Skill set

  • Strong leadership and people management skills
  • Proven analytical and problem-solving abilities with strong business acumen
  • Must have a positive attitude with strong interpersonal and communication abilities
  • Excellent project and time management skills. Ability to work in a high pressure, time-sensitive environment and responsive to changing business needs
  • Vendor management skills


  • Minimum of a Bachelor’s Degree
  • Minimum of 5 years of work experience in people and operational Management, and/or working in a client focused environment
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