Service Designer

Kmart Australia & NZ

Location: Melbourne

Job Type: Full time

Posted


K MART Australia Ltd

Brighter Futures Start here

As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy access to our on-trend products and incredibly low prices – it’s the heart of everything we do.

As a leader in the retail market, we’re optimistic about our future and yours. We’re relentless in our pursuit for results, but changing at a rapid rate, giving you challenging work that you’ll be proud of. We celebrate your uniqueness and individuality. Because at Kmart it’s not just what you do, it’s who you are that makes every day living brighter.

Join the team
As a Service Designer you will be a part of Kmart’s newly created Innovation Squad, that will lead the development of new initiatives by building and creating ‘first of their kind’ technology in retail. This team will transform the way Kmart interacts with their customers in the future through the digitalization of stores.

What you’ll be doing

As a Service Designer you’ll

  • Work cross functionally on projects directly related to improving how our stores operate
  • Identify customer pain points and develop appropriate exploration process to create solutions
  • Be responsible for the design, implementation or delivery of processes and programs
  • Analysing potential project areas, testing new ideas and creating a solution
  • Lead design and customer research actives to understand and communicate insights
  • Build and maintain excellent working relationships across a range of stakeholders
  • Have a pro-active approach to exploring new technologies that can be used during innovation projects

To be successful in this role you’ll have:

  • Experience working collaboratively with partners and cross-functional team members
  • Participation in design-led innovation projects using human centred design or design thinking methodology
  • Demonstrated expertise in developing new products and/or services
  • Demonstrated experience in applying design research methods and translating insights into opportunities for innovation
  • Experience working in physical and digital project environments
  • Ability to explore and implement emerging technologies into the projects
  • Familiarity with Figma, Mirror or similar tools
  • A background in Retail or similar domains is desirable

Benefits we’ll offer you:

  • Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy, spending 60% of your week in our National Office
  • A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks
  • A free OnePass membership offering free delivery across Kmart, Target & Catch on eligible products
  • Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!
  • We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program
  • Free onsite parking when you’re required to come into the office
  • We offer inclusive parental leave and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances
  • A dynamic learning and support program
  • Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor
  • In-house café that serves breakfast, lunch and includes a collaborative space to work in
  • A reflection room that can be used for prayer, meditation, or time for you
  • A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes
  • Regular product sample sales with loads of discounted items to purchase
  • Wesfarmers is Kmart’s parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement
  • Great career opportunities across the broader Wesfarmers Group

We’re here to make everyday living brighter

From humble beginnings in Burwood East, Victoria, in 1969, we’re now an essential part of 300 communities, and proud of it! From bedding to apparel to kitchenware and beyond. We’re designing and creating the products people reach for every day. In-store, online, or Click & Collect – getting the products we love into the hands of happy customers is what we aim to do best. From the remote outback to coastal towns and big cities, and everywhere in-between. We’re progressive in our pursuit to create seamless customer journeys for satisfied shoppers.

A place you can belong

At Kmart, we celebrate the rich diversity of the communities in which we operate and are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe irrespective of your gender, ethnicity, indigeneity, religious beliefs, education, age, disability, family responsibilities, sexual orientation and gender identity and we encourage applications from all candidates.

We believe that everyone should have the opportunity to be their best, when applying for a role or working at Kmart. We encourage you to tell us about any workplace adjustments that you would like, by emailing diversity@kmart.com.au

If you would like to explore a career with Kmart and this sounds like the perfect role for you – apply now!

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

You’ve got this!