Head of Engineering


Location: Australia

Job Type: Full time


The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

ClickSend is a global leader in business communication solutions. Our reputation is built on technical expertise, industry experience, quality support and service reliability. We are a business communications software company that provides companies of all shapes and sizes the ability to easily send and receive SMS, MMS, Rich Media, Email, Voice and even Post worldwide via web, app, or API. From bulk marketing to mission-critical solutions, we provide the telecommunications glue that connects the world.

We’re a small team based in Perth, Western Australia, but we’re a global brand with offices in the US, UK and Philippines. We’re creative problem solvers and we get stuff done but in a relaxed environment that’s not big on overly structured hierarchies. We’re part of the MessageMedia Group and have all the benefits of being part of a larger group but we retain our ‘start-up’ mentality. We maintain a spectacular work life balance and try to mix a little fun and music into our days.

Due to exciting growth and change, we are seeking a Head of Engineering to join our team. This role offers a unique opportunity to build, lead and coach an efficient and global Engineering team that build products for over 60,000 customers.

Key responsibilities:
  • Collaborate with Product and Engineering leadership to define the business strategy in designing key solutions for current and future business requirements
  • Owning the responsibility for reviewing and recommending what tech stack ClickSend should be using
  • Working proactively to ensure the application and benefit of technologies are well understood, including advocacy and support of technological solutions of others.
  • Work proactively with key team to deliver architecture roadmaps for products/brand to enable rapid development of new products and services
  • Develop exceptional relationships with key Technology Stakeholders and drive accountability for technical interdependencies and integration points
  • Grow and lead a team of passionate engineers through their journey to Agile Maturity
  • Own the delivery on behalf of your teams
  • Drive strong partnerships and communication between teams to facilitate exchange of information and in order to implement change and continuous improvements
  • Set department objectives and monitor ongoing progress and performance

To be successful you will have the following skills and attributes:

  • Demonstrated experience in leading software teams and driving technology forward
  • Demonstrated experience in technology integrations and development programs through commercial exploitation
  • Excellence in managing technology, compliance and growth roadmaps
  • A comprehensive understanding of global technology trends and application of technology to business growth
  • Demonstrated experience in development of system engineering
  • Demonstrated experience in developing complex systems, working across full stack, backend services and distributed systems
  • Demonstrated experience in leading engineers in a highly technical and complex operations environment
  • Strong understanding of Microservices architecture including contanerisation and severless technologies
  • Understanding of highly scalable systems
  • Experience with REST API’s
  • Master of agile processes, continuous integration and test automation
  • Extensive AWS experience

Our values of Dream big, Win together, Keep it simple and Make it happen are what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team. We are committed to building a company that empowers individuals from a diverse set of backgrounds to be their authentic self and bring their values into their work. We know that the more diverse and inclusive we are, the better our success will be. In addition, we offer the following benefits:

  • Flexible hybrid working arrangement
  • Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
  • Access to Reward+ program
  • A day off for your birthday
  • Wellness programs
  • Coaching and career development support, including access to a range of online professional development courses.
  • Access to our Employee Assistance Program
  • Global mobility policy
  • Monthly fitness reimbursement
  • Volunteer leave
  • Work from home set up reimbursement

If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now!

You’ve got this!
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