Senior Billings and Collections Officer


Location: Melbourne

Job Type: Full time


MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.

We are looking for a Senior Billings and Collections Officer to join our Finance team. In this role you will be responsible for ensuring our customers are billed correctly and that overdue debt from customers is collected in a timely manner. Reporting to the Collections Manager, you will work in partnership with key stakeholders across the business. Working across a portfolio of approximately 1500 accounts, you will collect outstanding monies whilst providing exceptional customer service.

Key responsibilities:

  • Complete Month-end billing in conjunction with Billing Analysts, including processing and managing the invoicing process of MessageMedia with completion by close of WD3
  • Update daily banking spreadsheets from online banking portals for all incoming EFT payments, to be allocated to ledgers by our Philippines team
  • Provide support to our Philippines based collections team that manage lower value debt for 7,500 customers
  • Manage and collect higher value debts by building relationships with key enterprise customers and by working closely with our sales team’
  • Contribute to the teams efforts to manage debtors accounts as agreed in OKR’s and additional targets
  • Manage accounts including payment arrangements and external debt collection
  • Review current processes and identify, recommend, and implement effective long-term improvements
  • Month-end close and incoming cash reporting
  • Complete and develop month-end customer reports by WD7
  • Maintain Aged Trial Balance for MessageMedia, enabling follow up by Accounts Receivable team
  • Initiate continuous improvement in work processes to ultimately achieve “Best practices” in credit collection

The preferred candidate will be able to demonstrate the following skills and experience.

  • Demonstrated experience in a similar role
  • Demonstrated experience within Collections is essential, with exposure to process improvement
  • Advanced Excel skills and previous experience with billing CRM systems – Salesforce, Zendesk and Zuora would be preferrable
  • Overzealous attention to detail and accuracy is essential, with strong customer service and communication skills
  • Refined time management skills, with the ability to prioritise, meet deadlines and work in a fast-paced environment
  • The ability to problem solve and drive solutions
  • A strong team player, with strong stakeholder management capabilities

Our values of Dream big, Win together, Keep it simple and Make it happen are what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team. We are committed to building a company that empowers individuals from a diverse set of backgrounds to be their authentic self and bring their values into their work. We know that the more diverse and inclusive we are, the better our success will be.

In addition, we offer the following benefits:

  • Flexible hybrid working arrangement
  • Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
  • Access to Reward+ program
  • A day off for your birthday
  • Wellness programs
  • Coaching and career development support, including access to a range of online professional development courses.
  • Access to our Employee Assistance Program
  • Global mobility policy
  • Monthly fitness reimbursement
  • Volunteer leave
  • Work from home set up reimbursement

If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now

You’ve got this!
Job application

Help us keep you in the loop.

We believe job seekers should be treated fairly.

When you apply for a job through WORK180, we want to keep our Endorsed Employers accountable and make sure you are receiving helpful and timely feedback throughout the recruitment process.

Join the WORK180 feedback loop and provide anonymous feedback to make sure you get the recruitment experience you deserve.

We hate spam too, so we'll never share your details with anyone. You can find out more in our Privacy policy.