Operations Interface Manager

Metro Trains Melbourne

Location: Melbourne

Job Type: Full time


Metro moves you around Melbourne.

As the city’s metropolitan rail service, Metro operates 226 six carriage trains across 998 kilometres of track, transporting 450,000 customers each day. We aim to encourage the Melbourne community’s vibrant and ever evolving lifestyles, by providing a seamless transport solution to keep individuals connected.

With 15 lines, 222 stations and services seven days a week, Metro can take you wherever you’re headed across the city, whenever you want to go.

  • Newly created opportunity within MTP Operations and Passenger Delivery team
  • Full time, 2 yeas fixed term, based in Melbourne
  • Attractive salary package and generous benefits
About the role
Metro Trains Melbourne (MTM) is embarking on a once in a lifetime generational change due to the investment in new infrastructure such as Melbourne Tunnel Project (MTP) and Melbourne Airport Rail (MAR), resulting in a growing network and the opportunity to deliver year on year innovative transport solutions for the city of Melbourne.
We are seeking an experienced and highly driven leader to step into an outstanding role within our MTP Operations and Passenger Delivery Team. As the Operations Interface Manager you will ensure that the project and business are aligned during the project lifecycles for the various systems and processes. Other responsibilities will include (but not limited to):
  • manage the Process Proving activities, including chairing the Process Proving Working Group.
  • accurately maintain dashboards and ensure that reporting across the various programme streams for all stakeholders is aligned.
  • will act as second in command for the Head of Operational Readiness and deputise as required
About you
You will be a highly effective communicator with proven experience in working within a complex, multi stakeholder project environment or similar. In addition, you will possess:
  • Experience working with Rail Operating rules and procedures will be highly regarded
  • Strong strategic and commercial acumen, with experience delivering change management programs
  • Ability to influence and negotiate with a variety of stakeholders, to achieve outcomes
  • Ability to develop detailed plans and procedures
  • Ability to interpret complex plans and identify risk
  • Ability to author high-quality documentation
  • Ability to manage conflicting priorities to ensure deadlines are strictly adhered to.
Our teams are enriched with individuals that possess diverse skills and experience and are passionate about contributing to Metro Trains values, goals and strategy. If what you’ve read resonates with your values, experience and career aspiration then we want to hear from you.
About our Benefits
We offer free public transport state-wide, discounted gym memberships and insurance discounts. You will receive professional support and development from an engaged leadership team, focussed on innovation and cultivating a customer service centric environment.
How to apply
Please submit your application, including a cover letter demonstrating your relevant experience and strengths, and resume by C.O.B, Friday 7 October 2022.
You’ve got this!