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Cloud Solution Architect - Dynamics 365

Microsoft

Location: Remote - AU/NZ only

Job Type: Full time

Posted


With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect, you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your Business Applications technical subject matter expertise, you will lead technical conversations with customers to drive value from their MS investments, including identifying resolutions to issues blocking customer success projects. This opportunity will allow you to accelerate your career growth, honing your technical and collaboration skills, and deepening your cloud expertise. This role is flexible in that you can work up to 100% from home.

As a Cloud solution architect, you will provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products. Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions. May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client. May provide software development and consultation to prospective users and/or product capability assessment and validation. Ensures that the product application/solution is functioning according to specifications. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Centricity

  • Customer Satisfaction- Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging [SA] expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge yourself to drive the best outcomes​
  • Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.

Business Impact

  • Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical decision makers to ensure they understand Microsoft's Business Applications value proposition and get value from their investment in the Microsoft technology via solution optimization, operational excellence and performance efficiency.  
  • Resolution of Customer Blockers:Identify resolutions to issues blocking go-live of customer success projects by leveraging technical subject matter expertise. Lead the technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.   
  • Identify growth opportunities: Leverage knowledge of the products, services, and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.  
  • Agility

Technical Leadership 

  • Continuous Learning: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.
  • Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey. 

Qualifications

Required/Minimum Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in Dynamics 365 For Customer engagement & power platform project implementation as technical expert
OR
Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in Dynamics 365 For Customer engagement & power platform project implementation as technical expert.

Professional

  • Insightful listening: Cognitive and behavioral approach to listening, asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what is said
  • Situational fluency: Will explore attributes and actions of being situationally fluent, using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room." It will teach practical methods for pivoting the customer conversation based on what you observe in your current environment
  • Building relationships and Trusted Advisership: Building trust and creating credibility, leveraging relationship mapping across and within the account team.
  • Business value: Understanding customer business outcomes, helping them define the value of the outcomes, aligned to industry outcomes, and assessing the value of the solution.
  • Leveraging Digital signals: Seeking out and understanding internal and external digital signals and modern selling techniques to support compiling a complete picture of the customer, understanding their needs qualifying engagements, and account team orchestration and partner sharing.

Technical

  • Dynamics 365 For customer engagement
  • Dynamics 365 Finance and operations  

Knowledge in the following areas:

  1. Architecture: Understand the basic concepts of Cloud computing with Microsoft Azure
  • Knowledge about relationships between Dynamics 365 CE and Azure components.
  • Integrations patterns and anti-patterns with Dynamics 365.
  1. Application Lifecycle Management | Be familiar with Azure DevOps features like:
  • Azure Boards / Repository / Build and Release Pipelines.
  • Microsoft Lifecycle Services : Environment Management / Environment Troubleshooting.
  • Regression Suite Automation Tool | Be familiar in setup and execute.
  • Dynamics 365 Customer engagement.
  • Dynamics 365 Finance and Operations
  1. Development:
  • Required track record in development with X++ on at least two of the following modules:
  • sales 
  • services
  • marketing
  • customer insights
  • Required practice with debugging and performance troubleshooting.
  • Good understanding of performance patterns and anti-patterns

Data verse / Power Platform

  • Knowledge about integration between Dynamics 365 Customer Engagement Platform (D365 For Sales / Power Platform) and Finance and Supply Chain Platform.
  • Knowledge of PowerApps, Power Automate / Flow and Power Platform Administration.
  • Business Process integration CE for
  • Events / Workflows
  • UI with Power Apps.

Preferred Certifications

  • MB300 / MB500 / MB700
  • MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.