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Service Portfolio Manager


Location: Melbourne

Job Type: Full time


Job Expectations

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A bit about your role

The Service Portfolio Manager is the primary interface of INES providing integrated environment services to its customers. This role is responsible for identifying customer needs, service vision and the maintenance and prioritisation of the service team backlog for their specific portfolio. The role itself also supports the decomposition of capabilities into epics including acceptance criteria for the INES teams to deliver.

The Service Portfolio Manager drives the overall prioritisation, planning and delivering the test environment services of complex projects to time, cost and quality within a business portfolio. They have the end-to-end accountability for delivering test environment services to the customers of their portfolio which is aligned to Business Units and Outcome Groups. The role will also coach delivery teams to embed customer-centric mindsets, transform ways of working and uplift productivity.

A bit about you

As the Service Portfolio Manager, you will be a strong advocate for change within the INES team. They actively seek feedback from the customers and advocate on their behalf to drive changes and improvements to the services and the way INES delivers its services to its customers. You will also actively participate in transformation initiatives both within INES and the broader SEO organisation.

The successful candidate will have strong stakeholder management skills and will also be able to negotiate, agree and implement short-term and medium-term modifications to demand, challenging any changes that may negatively impact progress or outcomes. You will Facilitate open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans for the focus area.

Life at nbn

Please note that this role will be a permanent opportunity and applications for this role will close at midnight Thursday, 2nd February 2023.

At nbn our people have a clear and shared purpose - empowering Australians to redefine the way they live, work and play into the future. As one of the Australia’s largest infrastructure projects ever undertaken in Australian history, you’ll be part of a team building a brighter future for the country.

In your personal career, you’ll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.

nbn is committed to an inclusive, flexible and supportive workplace where everyone can feel valued, respected and have equal opportunity to thrive and succeed. We encourage applications from people of all ages, nationalities, abilities and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTI+ community and people living with disability. We're happy to adjust our recruitment process to support accessibility needs – we encourage you to advise us at the time of the application via

We actively focus on our people having a fair go at reaching their career aspirations. We’re committed to equal opportunities for all employees. With initiatives like Women’s Leadership Programs, a commitment to equal pay, flexibility and market leading parental leave, we truly are paving the way for true equality in the workplace.

Continue the conversation

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

At nbn, health, safety and wellbeing will always be our highest priority and we are committed to protecting our employees, and the customers and communities we serve. nbn recognises that vaccinations against COVID-19 are critical and necessary in certain situations. As such workers who regularly engage face to face with our customers or the community must be fully vaccinated against COVID-19 (which means two doses of an ATAGI approved vaccine), unless a valid medical exemption is provided.

At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn™ network. nbn also aims to build a network that minimises energy use and can be operated with minimal impact on the environment.

Worker Type


Time Type

Full time