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Delivery Partner Relationship Manager


Location: Australia, Brisbane, Melbourne, Sydney

Job Type: Full time


Job Expectations

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

The Delivery Partner Relationship Manager is accountable for performance management, governance, and insights at a Delivery Partner level within the overall Network/Services portfolio.

The role does not have any direct reports, however will rely heavily on relationship and influencing skills to drive change with internal and external partners.

A bit about your role

This role will be responsible for owning the relationship of a Delivery Partner within a defined portfolio of work, drawing on your strong stakeholder management skills and understanding of operational processes, tools and systems, to drive operational performance outcomes through agreed frameworks and risk controls across a balanced scorecard.

With the support of the Partner Performance Specialists, Networks/Services Partner Manager, Quality and Innovation Manager and the Regional Delivery teams, you will be responsible for developing key insights and reporting into Delivery Partner performance, owning risk mitigation strategies and actions, and escalations of both internal and external stakeholders.

You will be working collaboratively with internal stakeholders and our Delivery Partners to ensure our performance targets are achieved, you will take the lead in driving best practice and identifying areas of opportunity whilst ensuring visibility of performance progress / trends and support key initiatives across the broader team and stakeholder group.

A bit about you

To be successful in this role, you should have experience within an operations environment and any key technologies (systems, products, solutions) used. An understanding of the telecommunications, particularly within the Field Services environment, or comparable industry, is not essential but prefered.

You have a proven experience working with multiple stakeholders at a senior level with ability to drive consensus between stakeholders, and strong negotiation, presentation and leadership skills.

You have strong experience in managing performance and analysing data to drive process, workflow or behavioural change, and experience in business negotiations with suppliers and stakeholders at senior management levels.

Life at nbn

Please note that this role will be a Permanent opportunity and applications for this role will close at midnight 5th February 2023.

At nbn our people have a clear and shared purpose - empowering Australians to redefine the way they live, work and play into the future. As one of the Australia’s largest infrastructure projects ever undertaken in Australian history, you’ll be part of a team building a brighter future for the country.

In your personal career, you’ll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.

nbn is committed to an inclusive, flexible and supportive workplace where everyone can feel valued, respected and have equal opportunity to thrive and succeed. We encourage applications from people of all ages, nationalities, abilities and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTI+ community and people living with disability. We're happy to adjust our recruitment process to support accessibility needs – we encourage you to advise us at the time of the application via

We actively focus on our people having a fair go at reaching their career aspirations. We’re committed to equal opportunities for all employees. With initiatives like Women’s Leadership Programs, a commitment to equal pay, flexibility and market leading parental leave, we truly are paving the way for true equality in the workplace.

Continue the conversation

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

At nbn, health, safety and wellbeing will always be our highest priority and we are committed to protecting our employees, and the customers and communities we serve. nbn recognises that vaccinations against COVID-19 are critical and necessary in certain situations. As such workers who regularly engage face to face with our customers or the community must be fully vaccinated against COVID-19 (which means two doses of an ATAGI approved vaccine).

At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn™ network. nbn also aims to build a network that minimises energy use and can be operated with minimal impact on the environment.

Worker Type


Time Type

Full time