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General Manager, Network and Service Management Evolution


Location: Melbourne, Sydney

Job Type: Full time


Job Expectations

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A bit about your role

Network & Service Management Evolution (NSME) is a suite of programs scoped with transforming our network and service assurance processes across our Network and Operational functions. NSME scope also includes the migration of the core service management platform to a new platform.

The General Manager Network & Service Management Evolution will need to work autonomously, use independent judgment to make decisions and be accountable for the formation of a detailed plan that will deliver a transformed Assurance journey on time and to budget. This includes being accountable for a viable and agreed strategy for transitioning the new capabilities into multiple operational environments across nbn and defining business benefits and KPIs for tracking progress towards their realisation.

A bit about you

As the General Manager, Network and Service Management Evolution, you will have excellent people leadership skills as you will be leading both direct and virtual teams from the overall NSME structure ensuring a high level of collaboration and motivation to deliver a great outcome. You will be leading business change transition and working with relevant EGM & GM stakeholders across nbn to prepare and implement required business change to enable a successful change transition.

Stakeholder and change management skills are a top priority and you will have the ability of budget and time management when delivering programs in order be within agreed financial scopes and meet the deadlines before the baseline date. This leads into having program establishment and program dependency and risk management capabilities. This will ensure you have the ability to map and manage dependencies and risks when completing these projects.

Past experience in leading similar large scale transformation programs within the telecommunications industry is vital.

Life at nbn

Please note that this role will be a permanent opportunity and applications for this role will close at midnight Sunday, 29th January 2023.

At nbn our people have a clear and shared purpose - empowering Australians to redefine the way they live, work and play into the future. As one of the Australia’s largest infrastructure projects ever undertaken in Australian history, you’ll be part of a team building a brighter future for the country.

In your personal career, you’ll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.

nbn is committed to an inclusive, flexible and supportive workplace where everyone can feel valued, respected and have equal opportunity to thrive and succeed. We encourage applications from people of all ages, nationalities, abilities and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTI+ community and people living with disability. We're happy to adjust our recruitment process to support accessibility needs – we encourage you to advise us at the time of the application via

We actively focus on our people having a fair go at reaching their career aspirations. We’re committed to equal opportunities for all employees. With initiatives like Women’s Leadership Programs, a commitment to equal pay, flexibility and market leading parental leave, we truly are paving the way for true equality in the workplace.

Continue the conversation

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

At nbn, health, safety and wellbeing will always be our highest priority and we are committed to protecting our employees, and the customers and communities we serve. nbn recognises that vaccinations against COVID-19 are critical and necessary in certain situations. As such workers who regularly engage face to face with our customers or the community must be fully vaccinated against COVID-19 (which means two doses of an ATAGI approved vaccine), unless a valid medical exemption is provided.

At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn™ network. nbn also aims to build a network that minimises energy use and can be operated with minimal impact on the environment.

Worker Type


Time Type

Full time