Quality Improvement Specialist


Location: Sydney

Job Type: Full time


Job Expectations

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A fantastic opportunity at nbn, Australia’s largest infrastructure project, as the Quality Improvement Specialist, reporting to the Executive Manager of Quality Assurance.

A bit about your role

As the Quality Improvement Specialist, you will be responsible for the full range of end-to-end business process establishment, alignment, and the continuous improvement of the nbn Quality Management Framework. In this role, you will ensure that processes are identified, understood, and agreed upon with appropriate and achievable key performance indicators that are in line with contractual requirements.

The Quality Improvement Specialist will work closely with the business to identify and analyse essential business processes and workflows. You will oversee multiple projects and improvement initiatives across a fast-paced and multi-faceted business where you will drive and implement a continuous improvement framework for business efficiency.

A bit about you

The successful candidate will bring extensive experience in either the Telecommunication or Construction industry. You will understand the application of quality management principles and have high-level skills in process mapping and business process reengineering. You will have a high-level experience in facilitating workshops and developing instructional and procedural documentation and presentations.

You will be a strong analytical thinker, communicator, people influencer, and networker, with the capability of championing a continuous improvement culture across the business. Additionally, you will have the ability to upskill, coach and mentor process owners and management teams in improvement techniques and continuous improvement leadership. Moreover, you will have the proven ability to build strong and collaborative relations with internal and external stakeholders.

Lastly, as the Quality Improvement Specialist you will require excellent communication, negotiation, project management, governance, and stakeholder engagement skills to navigate the various business units that base their quality programs on the Quality Management Framework.

Life at nbn

Please note that this role will be a permanent opportunity and applications for this role will close at midnight 8th February 2023.

At nbn our people have a clear and shared purpose - empowering Australians to redefine the way they live, work and play into the future. As one of the Australia’s largest infrastructure projects ever undertaken in Australian history, you’ll be part of a team building a brighter future for the country.

In your personal career, you’ll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.

nbn is committed to an inclusive, flexible and supportive workplace where everyone can feel valued, respected and have equal opportunity to thrive and succeed. We encourage applications from people of all ages, nationalities, abilities and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTI+ community and people living with disability. We're happy to adjust our recruitment process to support accessibility needs – we encourage you to advise us at the time of the application via recruitment@nbnco.com.au

We actively focus on our people having a fair go at reaching their career aspirations. We’re committed to equal opportunities for all employees. With initiatives like Women’s Leadership Programs, a commitment to equal pay, flexibility and market leading parental leave, we truly are paving the way for true equality in the workplace.

Continue the conversation

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

"At nbn, health, safety and wellbeing will always be our highest priority and we are committed to protecting our employees, and the customers and communities we serve. nbn recognises that vaccinations against COVID-19 are critical and necessary in certain situations. As such workers who regularly engage face to face with our customers or the community must be fully vaccinated against COVID-19 (which means two doses of an ATAGI approved vaccine), unless a valid medical exemption is provided."

Worker Type


Time Type

Full time
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