Field Engineer Gold Coast


Location: Gold Coast

Job Type: Full time


Job Expectations

Would you like to join a company that’s currently redefining the future of Australia?

At nbn, we pride ourselves on our core purpose of lifting the digital capability of Australia. With the initial build of the nbn now complete the company is transforming itself into a service led organisation. A key part of this is to enable the ongoing enhancements to our software technology landscape in order to deliver enhanced products and improve our end customer experience.

Be a part of transforming Australia’s digital landscape as a Field Engineer. You’ll make a real impact to ‘every-day’ Australians in this customer facing role where you’ll get to see the happy faces you help!

A bit about your role

Based on the Gold Coast, your new role as Field Engineer would require you to represent nbn’s Field Services team for all field-based assurance activities. You would be responsible for the support, integration, augmentation, field audits, connect quality and Delivery Partner quality activities across nbn and the services connected to the Western Australia network.

You would provide high level field support which will involve frequent travel, scheduled after hours activities, and may require you to be part of an on-call roster and respond to afterhours call outs.

The role would see you:

  • Manage and conduct equipment and system level Service Assurance activities in the field
  • Quality improvement of Active network construction activities and investigation of early-onset faults
  • Provide on-site, complex, technical and ad-hoc network support
  • Resolve technical escalations from Field Technicians
  • Provide support for changes or upgrade to network elements

A bit about you

You would come from a technical field background, ideally with strong network assurance experience in one or more nbn technologies such as Ethernet, DWDM, GPON or VDSL. Having outside plant build experience across Fibre or Copper network builds would be beneficial.

Given the nature of this role, you will have the ability to be flexible, adaptable and be able to cope with conflicting priorities. You may be required to work away for up to a week at a time. Finally, you will be a highly organised team player, with the ability to adapt to a changing and dynamic work environment.

Life at nbn

Please note that this role is a Permanent Opportunity and applications for this role will close at midnight on 2nd June 2023.

At nbn our people have a clear and shared purpose - empowering Australians to redefine the way they live, work and play into the future. As one of the Australia’s largest infrastructure projects ever undertaken in Australian history, you’ll be part of a team building a brighter future for the country.

In your personal career, you’ll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.

nbn is committed to an inclusive, flexible and supportive workplace where everyone can feel valued, respected and have equal opportunity to thrive and succeed. We encourage applications from people of all ages, nationalities, abilities and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTI+ community and people living with disability. We're happy to adjust our recruitment process to support accessibility needs – we encourage you to advise us at the time of the application via

We actively focus on our people having a fair go at reaching their career aspirations. We’re committed to equal opportunities for all employees. With initiatives like Women’s Leadership Programs, a commitment to equal pay, flexibility and market leading parental leave, we truly are paving the way for true equality in the workplace.

Continue the conversation

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

At nbn, health, safety and wellbeing will always be our highest priority and we are committed to protecting our employees, and the customers and communities we serve. nbn recognises that vaccinations against COVID-19 are critical and necessary in certain situations. As such workers who regularly engage face to face with our customers or the community must be fully vaccinated against COVID-19 (which means two doses of an ATAGI approved vaccine).

At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn™ network. nbn also aims to build a network that minimises energy use and can be operated with minimal impact on the environment.

Worker Type


Time Type

Full time
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