Team Manager - Training

Pacific National

Location: Melbourne

Job Type: Full time


  • Operations Team Leadership
  • Can be based in Sydney or Melbourne
  • Strong focus on stakeholder engagement
  • Planning and execution of training requirements

About the role

The Team Manager will work closely with our Training Principals, Operations Management and L&D teams to develop the capability and ensure competence of the our frontline workforce, specifically, Traincrew, Terminal Operators, and Planners. The role ensures we have the right capability in the right location to deliver services for the customer.

Your aim is to work with our SME's to develop training pathways based on current training standards. In addition to analysis of competence, your role is to work with a variety of internal stakeholders to make sure all desired training outcomes are met through the appropriate training plans. You are also to ensure your team of Training Principals are delivering the best experience possible to the designated business units.

Key responsibilities include but aren’t limited to:

  • Plan and resource new schools and competency-based training/assessment activities utilising approved competency-based training packages, consistent with the level of qualifications held
  • Translate training into real life examples or scenarios
  • Develop a training business plan that is reviewed monthly with key business stakeholders, reviewing capability and gap analysis
  • Promote safe workplace culture. Provide leadership, ensuring all employees comply with WH&S regulations, company policies and procedures

About you

You will have operational leadership experience with a background working within a large complex operational business. You will have excellent communication, initiative, and mentoring skills with the ability to work effectively with people, systems and reporting tools. You will be a highly effective communicator with demonstrated experience in seeking out and developing key relationships with internal stakeholders, government regulators and external business partners.

In addition you will have:

  • CERT IV in Frontline Management or Leadership is well regarded
  • Experience developing and building strong stakeholder relationship at multiple levels
  • Ability to work within a matrix organisation
  • Demonstrated experience leading a team, preferable with dispersed teams
  • Track record of improving business and training systems
  • Project and change management skills
  • Exposure working within or with training teams

The benefits

We value diversity, inclusion, collaboration and the contribution of each of our employees. Working for us will enable you to take ownership of your career and gain access to the following benefits:

  • Opportunities for growth and career development
  • We are proud to be a WORK180 Endorsed Employer for women, for a list of all of our Benefits and Policies click here
  • Access to mentoring programs
  • Flexible working arrangements (subject to business needs)
  • 12 weeks paid parental leave for primary carer at full pay following 12 months of service
  • Opportunity to purchase additional annual leave
  • Provision of Salary Continuance Insurance
  • Novated leasing and discounts on selected health insurance funds, travel, gyms, retail brands, vehicles and more.

About us

Pacific National (PN) is the largest provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We operate nationally with approximately 3,500 staff in over 90+ sites across Australia.

Join us as we continue to transform our business and shape the rail freight industry, to achieve our vision of becoming Australia’s recognised leader for safe, innovative and sustainable rail freight solutions.

We are seeking applicants who share our values: Make it simple, Share more, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with, and play an important part in motivating us all to do our best work.

Closing date

Applications close on 6th February 2023

Next steps

Are you ready to be part of our future?

To apply, please click on the 'Apply' button below and follow the prompts.

To find out more about Pacific National, our benefits and opportunities we offer, visit our careers page:

Home Safely Every Day – Pacific National’s top priority is getting you home to your family safely every day.

You’ve got this!