Credit Specialist

Beon, CitiPower, Powercor & United Energy

Location: Melbourne

Job Type: Full time


About us:

We’re a team that cares about you and your community. United Energy (UE) is an essential service, supplying reliable, safe and affordable electricity across the east and south-east of Melbourne and the Mornington Peninsula, vital for our customers and a clean energy future.

In designing and delivering these services, our people are united by a real sense of purpose to empower customer choices in ways that are important for our communities and the environment. Using advanced analytics, knowledge built through years of practical expertise, partnerships with leading researchers, and the courage to experiment, our people are proud to be disruptive influencers amongst the electricity industry.

Increasingly, our networks are connecting new large-scale renewable energy generators and integrating technologies like solar, batteries and electric vehicles as customers change the way they generate, use, store and share power. This demand is transforming the electricity market faster than any change we’ve ever seen before. As a result, our people are at the frontline in developing and implementing innovative technologies and solutions necessary for the future of our industry not only in Victoria but globally.

About the Role:

  • 12-month fixed-term contract
  • Hybrid work arrangement (office in Melbourne CBD + work from home options)

Reporting to the Recoverable Works Team Lead, the Credit Specialist is responsible for timely successful revenue generation and collection of overdue invoices, in accordance with established guidelines and agreed terms.

The role requires strong commercial acumen to mitigate risk, improve processes and recover revenue, to managing all facets of the debt collection process.

What you’ll deliver:

  • Manage outstanding debt through to favourable business outcomes
  • Apply collection policies and procedures to mitigate credit risk
  • Demonstrate ability to analyse and resolve issues relating to revenue generation and collection
  • Identify root causes of impeded cashflow and work with relevant stakeholders to implement process improvements
  • Ensure process improvements are documented to enable the efficient collection of outstanding accounts (credit) in accordance with business rules
  • Ensure issues / disputes are resolved in a timely, professional and courteous manner

To succeed in the role you’ll have:

  • Demonstrated work experience in commercial and consumer credit collection
  • Skills in MS Excel (intermediate to advanced level)
  • Problem solving and data analysis ability
  • Great time management skills and be able to work under pressure
  • Previous experience working for an electricity distribution company would be advantageous
  • Previous experience within the insurance industry dealing with claims and dispute resolutions would be advantageous

Your career with us:

We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability.

We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.

With an embedded Inclusion & Diversity Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTIQ+ allies pride network, we’re committed to equal opportunities for all employees.

We are proud to be recognised as a WORK180 Endorsed Employer for all women. Click here to check out our benefits.

Our greatest priority is the health, safety and wellbeing of our people and the communities we operate within. This includes their physical safety – ensuring everyone gets home safely everyday – as well as their psychological safety, by ensuring everyone has the resources and support needed to achieve a work-life balance and be the best they can be.

What’s next?

If you think you have what it takes, but don’t necessarily check every box, or would like to discuss a different or flexible way of working, please still get in touch with us at

Please submit your application via our careers website by 7 December 2022. For the full Position Description, reach out to Luke Castro from the Talent Team at

We encourage applications from all communities; people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.

If you require adjustments as part of the recruitment process to accommodate your needs, please don’t hesitate to discuss these with us.

OUR VALUES: Live safely, Be Customer and Community Minded, Succeed Together, Be The Best You Can Be, Improve Our Business

You’ve got this!