Area Training and Support Officer (ATSO) RFS

Queensland Fire and Emergency Services

Location: Charters Towers

Job Type: Contract/temp


Queensland Fire and Emergency Services

One QFES. Many Services, Many Capabilities, Many Partners


Temporary Full-time

Tenure Period:

6 months

Possibility of Extension:





$3,935.00 - $4,207.00 per fortnight


Readiness & Response Services



Work Unit:



Charters Towers

Closing Date:

Midnight 11 Dec 2022

Reference No:


Current QFES employees and volunteers must apply via their internal careers site

About us

As an emergency service agency, Queensland Fire and Emergency Services (QFES) is responsible for ensuring the safety of people and property across Queensland through the provision of effective prevention, preparation, response and recovery activities across a range of emergency situations.

Comprising the Fire and Rescue Service, the Rural Fire Service and the State Emergency Service, QFES also supports other volunteer groups providing emergency response to Queenslanders.

QFES is one department with many services, many capabilities and many partners.

Purpose of the role

The Area Training and Support Officer is responsible for initiating, undertaking and evaluating training programs in accordance with the annual training plan while ensuring Registered Training Organisation (RTO) and QFES audit requirements are met.

Key requirements

Mandatory requirements

  • Eligible to apply for, or hold a Blue Card;
  • Minimum C Class Driver’s licence (non-restricted)

QFES Applicants

  • Internal applicants must provide evidence that they are eligible for appointment in accordance with the Queensland Fire and Rescue Service Award – State 2016.

External Applicants

  • External applicants must have suitable contemporary fire and organisational management experience within an emergency service or fire management agency to the satisfaction of the Commissioner QFES.

Highly desirable requirements

  • Possession of current Certificate IV in Training and Assessment qualification or can obtain the skill within a mutually agreed timeframe.
  • Minimum qualification in QFES Rural Volunteer Learning and Development Framework (VLDF) firefighter Minimum Skills (FMS) and VLDF Crew Leader or equivalent qualifications in Certificate II Public Safety Firefighting Operations 20701 and Certificate III Public Safety Firefighting Operations 30701.
  • Knowledge of or experience in holistic rural fire management where fire is used in rural land management as an essential tool in shaping and maintaining large areas of the landscape so as to minimise negative impacts on the community and ecosystems.
  • Knowledge of or experience in resource management appropriate to rural fire brigades for the prevention, preparedness, response and recovery phases in community support.
  • Knowledge of or experience working within a rural fire service / bushfire prevention and or control organisation particularly in a volunteer environment.
  • Thorough knowledge of the concepts, strategies and issues associated with managing rural fire services, particularly in a volunteer environment and have a sound knowledge of and ability to provide operational leadership at emergency situations utilising the AIIMS/IMS methodology.
  • Highly developed conceptual, analytical and problem solving skills with a proven ability to successfully research and develop training strategies, ensuring that programs include adult learning strategies as well as Language, Literacy and Numeracy are taken into consideration.

Your key accountabilities

Your part in the ongoing success of our department, in providing frontline services will see you responsible for a variety of work, including, but not limited to:

  • Exhibit appropriate negotiation, consultation and interpersonal skills thereby maintaining effective relationships with internal and external stakeholders so as to provide advice, guidance and input onto operational / strategic plans, training plans and matters of rural fire management.
  • Responsible for motivating a diverse workforce, incorporating volunteers members, to develop to their full potential, thereby advancing the diversity agenda, improving workforce morale and improving the effectiveness of operational teams.
  • Ability to set priorities achieve deadlines and work under pressure both as an individual and as a member of a team to assist in the management of the Area operations including undertaking operational duties as required.
  • Ensure the effective delivery of services through the best utilisation of human, financial and capital resources in accordance with government and QFES operational and administrative policies, procedures and processes.
  • Ensure all departmental and government legislative, policy and procedural requirements appropriate to the position including training and RTO responsibilities are applied.


To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:

Leadership Competency Stream – Team Leader (leading others)


  • Leads strategically
  • Stimulates ideas and innovation
  • Leads change in complex environments
  • Makes insightful decisions


  • Develops and mobilises talent
  • Builds enduring relationships
  • Inspires others
  • Drives accountability and outcomes


  • Fosters healthy and inclusive workplaces
  • Pursues continuous growth
  • Demonstrates sound governance

Once you join us we will want you to exemplify the QFES shared values:

  • Respect
  • Integrity
  • Trust
  • Courage
  • Loyalty

Want more information?

Please contact Helaine Gordon, Area Director Townsville on phone 0407672452 or email

You can also visit our website to find out more about our organisation.

How to apply

Please refer to the QFES Operational Officer Application Guide for information on how to apply for this role.

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