Lead Business Analyst

South East Water

Location: Frankston

Job Type: Full time


Who are we?

We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

The role

Our career options are as diverse as our people, we all have an important role to play.

The Lead Business Analyst will work with the Digital Utility Program Manager and the Business and Customer Change Manager to develop the future state operating model for digital devices within South East Water. This two-year, fixed term position will operate across the business, developing, managing, liaising, and supporting business representatives in the development of the operating model, including defining functions, accountabilities, capabilities and governance. The position will also undertake change impact assessments in conjunction with relevant business representatives to inform the Change Management Plan for the implementation of the new operating model. This role will also support other projects in defining and developing project scope and related business requirements.

Who are you?

The successful applicant will have between five to ten years of Business Analyst / Business Process Analyst / Change Analyst experience and possess strong process improvement design and process mapping skills. With experience in the development of an operating model and undertaking impact assessments; the candidate will also have demonstrated ability in facilitating workshops, process mapping, procedural documentation, performing post implementation reviews, report writing, training and system testing.

Other key skills, knowledge and experience required to undertake this exciting role include, but are not limited to the following:

  • Experience in the utility sector, preferably in water utilities with knowledge of advanced metering and smart meter operations considered highly desirable
  • Demonstrated capability to deliver within tight schedules
  • Solid experience in developing business requirements and previous experience in business transformation programs
  • An ability to quickly establish trust and rapport at all levels of an organisation and to manage a wide variety of business stakeholders
  • Experience and delivery in a complex and highly collaborative environment undergoing significant digital transformation
  • Ability to deliver within a complex and highly collaborative environment
  • Ability to perform a range of tasks with strong prioritisation skills
  • Strong communication skills demonstrating an ability to influence outcomes
  • Exceptional written and verbal skills

What's in it for you?

  • A commitment to work-life balance with truly flexible working arrangements, including hybrid working, leave purchasing and RDO options.
  • 14 weeks paid parental leave for all parents and paid super on unpaid parental leave
  • A range of benefits, including free on-site parking and cultural leave.
  • A great culture working in collaborative teams with strong work ethics.
  • Career focused learning and development opportunities.
  • The opportunity to be part of an organisation committed to environmental initiatives.
  • Enjoy modern office facilities with panoramic beachfront views.

We're for everyone

We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all.  We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work.  But it’s our people’s collective ambition, authenticity and differences that bring our culture to life. 

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life. 

We encourage applications from Aboriginal and Torres Strait Islander People, members of the LGBTIQ+ community, people with disability and from culturally diverse backgrounds. We aim to provide an inclusive and accessible workplace for everyone. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, or to learn more about the role, please contact: careers@southeastwater.com.au

Keen to make an impact?

Click here to check out the position description. We're accepting applications for this exciting opportunity until Thursday 8 December 2022.

Visit southeastwater.com.au to learn more about us and how we serve our customers.

You’ve got this!