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Payment Analyst


Location: Melbourne

Job Type: Full time



We are looking for a confident individual who can add value to the online payments team by monitoring and overseeing all customer withdrawals and deposits.

About us

Sportsbet's purpose is to bring excitement to life for its customers and we do this by over-delivering on excitement through serious fun, disrupting the status quo and living our values. We’re a flexible, progressive, open-minded, and inclusive employer with over 7,000 cool, clever and curious people around the world. As part of the Flutter Group, we’re a global player, but in Melbourne, Sydney and Darwin we’re tight knit, with 1,000 of us bringing excitement to life every day.

Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools – take a look:

About the role

Reporting into the Online Payments Manager, the Payment Analysts at Sportsbet manage the online transactions and payments, utilising a variety of systems and tools. As part of the larger customer operations function, you will be responsible for monitoring the day to day processing of all customer funds whilst working closely with our Customer Service, Finance and AML/Fraud teams.

Key responsibilities include:

  • Ensuring all customer deposits and withdrawals are processed accurate, timely and in a compliant manner (adhering to audit controls and SLAs/KPIs)
  • Support the Customer Service team with payments queries and customer issues
  • Monitoring of real time payments performance and challenges
  • Identify errors/issues and follow through to resolution
  • Data Analysis and customer profiling on transaction trends and incidents
  • Keep accurate records of all known issues and escalations
  • Liaise with third party payment providers and eWallets (Banks, PayPal, POLi)

This is a permanent full- time role that will require some availability on Saturday to support the team during peak sporting periods (shifts fall between 9am – 5pm) and the ability to work from home.

About You

We’re looking for someone with a customer first attitude and constantly strive to improve customers’ experience as well as:

  • Background in either an online payments environment, banking or financial capacity
  • High level of competency with Excel and data reporting tools
  • High attention to detail and proven ability to prioritise workloads
  • Strong verbal and written communication skills
  • Degree in Finance/Accounting would be highly regarded but not essential

The Perks

We work hard and play hard, so along with a very competitive salary and generous performance-based bonus, we will also provide you with:

  • 25 days annual leave (a whole extra week of holidays!)
  • Genuine flexible working policy with a $500 work from home office allowance
  • Best in class Parental Leave program with 6 months paid leave for Primary Carers and Circle In membership
  • Discounted gym memberships, free breakfast and loads of event and conference tickets
  • TV screens in the office constantly playing live sports, matches and races
  • Weekly concierge service including free massages, manicure/nail appointments – all onsite!
  • Daily fresh fruit, sparkling water and Kombucha on tap FREE in the office (did we mention we have a bar fridge for Thursday night drinks!?)
  • Access to Headspace App and an employee assist program
  • Free merch including t-shirts, lanyards, note pads and much more!
  • Tailored career development programs, as well as a commitment to developing Thought Leader and Specialist Talent programs

We’re a flexible, progressive, open-minded, and inclusive employer who welcomes you for who you are, as you are- that’s why we assess behaviours, learning agility and expertise to ensure all types of experiences are considered for our roles.

Be sure to check out our Life@Sportsbet Instagram page, Sportsbet LinkedIn page as well our careers website for more information and insight into our culture. We encourage you to apply as soon as possible as we review candidates within 1-2 weeks of advertising.

Ready to bring excitement to life? Apply now